Technical Support Specialist

Hiab is the pioneer in smart and sustainable on road load handling solutions. We believe in more than just work — we believe in making a difference for our customers to building a better tomorrow. Say Hi! to your next challenge — explore the opportunity and apply below! Our Benefits Include Comprehensive benefit package including: health, vision, dental, company-paid & voluntary life insurance upon first day of employment401k program with 6% company matchPersonal time off and company-paid holidaysOpportunities for career growth and competitive salary commensurate with experienceTuition reimbursement for job-related continued educationReferral ProgramYou may also be provided with a company cell phone, laptop and/or credit card, all to be used for the purpose of conducting company business Your mission To support the product lines by coordinating solutions for the Hiab service and sales teams, warranty department, approved dealers, third party service providers, and customers. Act as a communication gateway to the factory for service solutions and design improvements. Key Responsibilities Technical support within the loader cranes business (cranes, TMFL, accessories, and installations), including practical problem solving, field tests, technical investigations, propose and evaluate temporary field solutions etc. to limit product down timeReport product concerns and improvements within the C-Case portalReduce warranty spend by understanding the “why” of failures and proposing improvements as necessaryBi-weekly summary of key activity and recommended follow upEnsuring positive experience from support requests What We Are Looking For High School diploma or equivalent requiredTechnical degree within engineering, communication or quality field; or several years of experience in a similar positionExtensive knowledge of HIAB products, including control systems, hydraulics and electronics, as well as how the cranes integrate into the truck chassisExperience using C-Office platformProficient in use of computers, email, Microsoft Office Suite (and similar programs), and web-based applicationsMust work well in a team environmentUS travel as required What We Offer As a part of our Employees First culture, we offer opportunities to grow within a dynamic environment that values flexibility and your well-being. We strive to make things easier, empower you to succeed, and strive for excellence in a positive and inclusive environment. Ready to apply? If you are excited about this opportunity, please submit your Resume/CV today for consideration! HIAB USA is an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, veteran status, genetic information, or any other legally protected characteristic. All employment decisions, including recruitment, hiring, and training, are based on merit, qualifications, and business needs. We Are Hiab Hiab (Nasdaq Helsinki: HIAB) is a leading provider of smart and sustainable on road load-handling solutions, committed to delivering the best customer experience every day with the most engaged people and partners. As the industry pioneer, Hiab continues to make on road load-handling smarter, safer and more sustainable to build a better tomorrow. www.hiabgroup.com