Technical Support Specialist – Building Automation
Premier supplier of environmental control systems tailored for commercial and industrial HVAC markets.
About Us
A leading distributor in the building automation industry. We offer career advancement opportunities, a stable client base, and a tenured staff.
About the Role
As a Technical Support Specialist, you’ll serve as the go-to resource for our Building Automation contractors, providing advanced technical support, troubleshooting assistance, and product guidance. You’ll leverage your Niagara certifications and BAS experience to ensure our partners can deliver high-performing systems to their end clients. This position is based in Baltimore and offers the chance to work closely with contractors, engineers, and internal teams to strengthen customer relationships and drive successful outcomes.
Responsibilities
- Provide technical support and troubleshooting for BAS contractors on Niagara and related building automation platforms.
- Assist contractors with product selection, configuration, and integration.
- Deliver training, demonstrations, and best practices to contractors and end-users.
- Collaborate with internal sales and engineering teams to ensure accurate solutions and project support.
- Stay current on industry trends, software updates, and new product offerings to support evolving customer needs.
- Maintain documentation of customer issues and solutions to build a strong technical knowledge base.
Qualifications
- Niagara Certification(s) required.
- Hands-on experience with BAS systems (DDC controls, HVAC integration, networking, and system programming).
- Strong troubleshooting and problem-solving skills.
- Excellent communication skills with the ability to guide and support contractors.
- Customer-focused mindset and ability to build strong professional relationships.
- Prior experience in a distributor, manufacturer’s rep, or systems integrator environment is a plus.
Benefits
- 401K plan
- Company-provided cell phone and laptop
- Health and dental insurance
- Paid time off, holidays, and sick time
Pay
$90,000 - $110,000 per year