Technical Support Engineer- Building Automation Systems
for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). We should include sections only if posting has real specific content. The posting includes "Principal Responsibilities" (list). "Essential Functions" (list). "Knowledge, Skills & Abilities" (list). "Qualifications" (list). "Travel Requirements". "Preferred Qualifications". "Pay Range". "Other Compensation". "Benefits". Also "About Carrier" is company description, not role. Could be considered "About the role"? Not exactly. The instruction says we can use headings like About the role, Responsibilities, etc. We should map content to appropriate headings.
We need to avoid repeating job title as heading (not present). Remove boilerplate: EEO, accommodations, application deadline, privacy notice, AI note, etc. Also remove navigation/cookie/legal. Also remove duplicated lines.
We need to preserve all substantive information.
We need to output only HTML fragment, no /, no markdown fences.
We need to use for section headings, - for any list of duties/requirements/benefits, and
for prose.
We need to decide sections:
- About the role: maybe combine "About Carrier" description? But that's about company, not role. Could still be used as "About the role" describing the role? The posting includes "Principal Responsibilities" and "Essential Functions". Could treat "About the role" as a brief summary: maybe we can include a paragraph summarizing the role from the first paragraph? The posting starts with "About Carrier Carrier Global Corporation...". That's company overview. Not role-specific. Might be better to omit About the role if no specific role summary. But we could include a short paragraph derived from responsibilities? However instruction: "include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text". So if we don't have specific content for About the role, we should not include it.
Thus sections we have:
- Responsibilities (Principal Responsibilities)
- Essential Functions (could be merged with Responsibilities? But they are separate list; we could combine under Responsibilities? Might be better to have Responsibilities section covering both Principal Responsibilities and Essential Functions. However they are distinct; but we can combine as they are both duties. The instruction: "Prefer a few substantive sections over many thin ones." So we can merge them into one Responsibilities section.
- Knowledge, Skills & Abilities (could be Skills section). Could be Skills.
- Qualifications (including education/experience, travel requirements, preferred qualifications). Could be Qualifications section.
- Pay Range (Pay)
- Other Compensation (maybe part of Benefits? Could be separate but we can include under Benefits? It says Other Compensation: short-term cash incentives. Could be part of Benefits or separate. Since we have Benefits section, we could include Other Compensation within Benefits as a bullet. But instruction: "Prefer a few substantive sections over many thin ones." So we can include Benefits section covering both benefits and other compensation.
- Travel Requirements: could be part of Qualifications (as a bullet). Or separate Schedule? Travel is not schedule. Could be under Qualifications.
Thus final sections: Responsibilities, Skills, Qualifications, Pay, Benefits.
We need to ensure we preserve all substantive information.
Let's extract content.
From posting:
**Principal Responsibilities** (list items):
- Provide technical expertise to troubleshoot complex problems and enable local branches to deliver excellence to their customers.
- Work with headquarters personnel to generate and document best practices related to networking and the deployment of technical solutions.
- Develop and aid in the development of sustainable solutions to address customer needs.
- Interact proactively with internal and external customers to understand their needs and recommend and plan for enhancements to their systems and processes.
**Essential Functions** (list items):
- Provide technical support for the ALFO Branch Offices on an as needed basis.
- Participate in large project reviews and pre-bid reviews on an as needed basis for review of required capabilities, time estimates, design requirements, etc.
- Identify all technical risks and assist local site team members in risk mitigation planning.
- Assist in project commissioning planning for complex projects to support local project teams as required.
- Provide integration and Master System Integrator (MSI) specific support for the ALC Branch Offices, inclusive of any new offerings for integration with our sister companies’ offerings.
- Develop or assist in the development of sustainable offerings that complement WebCTRL building automation systems and provide value to customers.
- Participate in the creation and updating of the training content for Field Engineers.
- Assist facilitating Field Engineer boot camps for in the field training of new Field Engineers.
- Create and maintain standard work instructions in accordance with the Operations Manual guidance.
- Provide local training and guidance that is aligned with ALFO standard work and best practices.
- Assist in the interview process for the hiring of Field Engineer Supervisors and Field Engineers as requested.
- Assist local management in mentoring Field Engineer Supervisors and Field Engineers.
**Knowledge, Skills & Abilities** (list items):
- Ability to organize and plan own work schedule.
- Ability to work without close supervision.
- Maintains professionalism in communication and appearance.
- Ability to multitask – able to work on multiple tasks/ projects at one time.
- Excellent time management skills.
- Proficiency with Microsoft Office Suite: Word, Excel, Outlook, Access, MS Projects, etc.
- Strong problem solving, planning, and field supervision skills.
- Expert level knowledge of building automation and construction projects.
- Exceptional written and verbal communication skills.
- Knowledge of safety laws.
- Willingness to pursue additional job-related education and/or certifications.
- Technical in-depth understanding of BAS network protocols (including BACnet/IP, BACnet/MSTP, BACnet/Arcnet, ModbusTCP, Modbus RTU, Lonworks, and N2).
- In depth understanding of BAS integration techniques and BACnet network fundamentals (including BBMDs and foreign device registration).
- Network troubleshooting techniques and the use of network monitoring tools: DL capture, Wireshark, Oscilloscope, Modscan or Equivalent.
- Ability to design IP networks incorporating IP routing, VLANs, firewalls, and BBMDs in accordance with cybersecurity best practices.
- Exceptional ability to communicate network and server needs to client IT departments.
- Working knowledge of the OSI Model.
- Awareness of cybersecurity best practices and ability to advise and generate guidance.
- Knowledge of BAS servers.
- Hierarchical WebCTRL servers.
- Database servers for connection of WebCTRL (including MS SQL, PostgreSQL, MySQL, and Oracle).
- Pros and cons of virtual versus physical servers and the support requirements of both.
- Strong working knowledge of remote connection methods and best practices.
**Qualifications** (list items?):
- Bachelors Degree with 5+ years experience in BAS technical support OR a High School Diploma/GED with 10+ years experience in BAS technical support
- Travel Requirements 25%-50% travel
- Preferred Qualifications: Quality systems knowledge, LEED Accredited Professional, MA/MS with 4-7+ years experience
We need to preserve all.
**Pay Range**:
- The annual salary for this position is between $96,000.00 - $192,000.00 annually.
- Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate.
- The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed.
**Other Compensation**:
- This position is entitled to short-term cash incentives, subject to plan requirements.
**Benefits**:
- Employees are eligible for benefits, including: Health Care Benefits: Medical, Dental, Vision; Wellness incentives
- Retirement Benefits
- Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
- Disability: Short-term and long-term disability
- Life Insurance and Accidental Death and Dismemberment
- Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
- Tuition Assistance
- To learn more about our benefits offering, please click here Work with us | Carrier Corporate (opens in new window).
- The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.
We need to strip boilerplate like "To learn more about our benefits offering, please click here Work with us | Carrier Corporate (opens in new window)." That's a link; we can keep the sentence but maybe it's considered navigation? It's a link to benefits page; could be considered boilerplate? It's not EEO etc. Might be okay to keep but it's a link; we can keep as plain text without the link markup. The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. This is a link to benefits page; could be considered navigation. Safer to remove that sentence. Also remove "The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements." That's also somewhat boilerplate but it's substantive info about variability; maybe keep? It's not boilerplate; it's a clarification. Might keep.
We need to output HTML.
Structure:
Responsibilities
- ... each item
Similarly for Skills, Qualifications, Pay, Benefits.
For Qualifications we need to include education/experience, travel, preferred qualifications as list items.
Let's craft.
Responsibilities: combine Principal Responsibilities + Essential Functions.
List items:
- Provide technical expertise to troubleshoot complex problems and enable local branches to deliver excellence to their customers.
- Work with headquarters personnel to generate and document best practices related to networking and the deployment of technical solutions.
- Develop and aid in the development of sustainable solutions to address customer needs.
- Interact proactively with internal and external customers to understand their needs and recommend and plan for enhancements to their systems and processes.
- Provide technical support for the ALFO Branch Offices on an as needed basis.
- Participate in large project reviews and pre-bid reviews on an as needed basis for review of required capabilities, time estimates, design requirements, etc.
- Identify all technical risks and assist local site team members in risk mitigation planning.
- Assist in project commissioning planning for complex projects to support local project teams as required.
- Provide integration and Master System Integrator (MSI) specific support for the ALC Branch Offices, inclusive of any new offerings for integration with our sister companies’ offerings.
- Develop or assist in the development of sustainable offerings that complement WebCTRL building automation systems and provide value to customers.
- Participate in the creation and updating of the training content for Field Engineers.
- Assist facilitating Field Engineer boot camps for in the field training of new Field Engineers.
- Create and maintain standard work instructions in accordance with the Operations Manual guidance.
- Provide local training and guidance that is aligned with ALFO standard work and best practices.
- Assist in the interview process for the hiring of Field Engineer Supervisors and Field Engineers as requested.
- Assist local management in mentoring Field Engineer Supervisors and Field Engineers.
Skills: list each bullet from Knowledge, Skills & Abilities.
We need to keep the exact phrasing.
Let's list them:
- Ability to organize and plan own work schedule.
- Ability to work without close supervision.
- Maintains professionalism in communication and appearance.
- Ability to multitask – able to work on multiple tasks/
- for any list of duties/requirements/benefits, and
for prose. We need to decide sections: - About the role: maybe combine "About Carrier" description? But that's about company, not role. Could still be used as "About the role" describing the role? The posting includes "Principal Responsibilities" and "Essential Functions". Could treat "About the role" as a brief summary: maybe we can include a paragraph summarizing the role from the first paragraph? The posting starts with "About Carrier Carrier Global Corporation...". That's company overview. Not role-specific. Might be better to omit About the role if no specific role summary. But we could include a short paragraph derived from responsibilities? However instruction: "include a section ONLY when the posting has real, specific content for it — never emit a heading followed by filler/placeholder text". So if we don't have specific content for About the role, we should not include it. Thus sections we have: - Responsibilities (Principal Responsibilities) - Essential Functions (could be merged with Responsibilities? But they are separate list; we could combine under Responsibilities? Might be better to have Responsibilities section covering both Principal Responsibilities and Essential Functions. However they are distinct; but we can combine as they are both duties. The instruction: "Prefer a few substantive sections over many thin ones." So we can merge them into one Responsibilities section. - Knowledge, Skills & Abilities (could be Skills section). Could be Skills. - Qualifications (including education/experience, travel requirements, preferred qualifications). Could be Qualifications section. - Pay Range (Pay) - Other Compensation (maybe part of Benefits? Could be separate but we can include under Benefits? It says Other Compensation: short-term cash incentives. Could be part of Benefits or separate. Since we have Benefits section, we could include Other Compensation within Benefits as a bullet. But instruction: "Prefer a few substantive sections over many thin ones." So we can include Benefits section covering both benefits and other compensation. - Travel Requirements: could be part of Qualifications (as a bullet). Or separate Schedule? Travel is not schedule. Could be under Qualifications. Thus final sections: Responsibilities, Skills, Qualifications, Pay, Benefits. We need to ensure we preserve all substantive information. Let's extract content. From posting: **Principal Responsibilities** (list items): - Provide technical expertise to troubleshoot complex problems and enable local branches to deliver excellence to their customers. - Work with headquarters personnel to generate and document best practices related to networking and the deployment of technical solutions. - Develop and aid in the development of sustainable solutions to address customer needs. - Interact proactively with internal and external customers to understand their needs and recommend and plan for enhancements to their systems and processes. **Essential Functions** (list items): - Provide technical support for the ALFO Branch Offices on an as needed basis. - Participate in large project reviews and pre-bid reviews on an as needed basis for review of required capabilities, time estimates, design requirements, etc. - Identify all technical risks and assist local site team members in risk mitigation planning. - Assist in project commissioning planning for complex projects to support local project teams as required. - Provide integration and Master System Integrator (MSI) specific support for the ALC Branch Offices, inclusive of any new offerings for integration with our sister companies’ offerings. - Develop or assist in the development of sustainable offerings that complement WebCTRL building automation systems and provide value to customers. - Participate in the creation and updating of the training content for Field Engineers. - Assist facilitating Field Engineer boot camps for in the field training of new Field Engineers. - Create and maintain standard work instructions in accordance with the Operations Manual guidance. - Provide local training and guidance that is aligned with ALFO standard work and best practices. - Assist in the interview process for the hiring of Field Engineer Supervisors and Field Engineers as requested. - Assist local management in mentoring Field Engineer Supervisors and Field Engineers. **Knowledge, Skills & Abilities** (list items): - Ability to organize and plan own work schedule. - Ability to work without close supervision. - Maintains professionalism in communication and appearance. - Ability to multitask – able to work on multiple tasks/ projects at one time. - Excellent time management skills. - Proficiency with Microsoft Office Suite: Word, Excel, Outlook, Access, MS Projects, etc. - Strong problem solving, planning, and field supervision skills. - Expert level knowledge of building automation and construction projects. - Exceptional written and verbal communication skills. - Knowledge of safety laws. - Willingness to pursue additional job-related education and/or certifications. - Technical in-depth understanding of BAS network protocols (including BACnet/IP, BACnet/MSTP, BACnet/Arcnet, ModbusTCP, Modbus RTU, Lonworks, and N2). - In depth understanding of BAS integration techniques and BACnet network fundamentals (including BBMDs and foreign device registration). - Network troubleshooting techniques and the use of network monitoring tools: DL capture, Wireshark, Oscilloscope, Modscan or Equivalent. - Ability to design IP networks incorporating IP routing, VLANs, firewalls, and BBMDs in accordance with cybersecurity best practices. - Exceptional ability to communicate network and server needs to client IT departments. - Working knowledge of the OSI Model. - Awareness of cybersecurity best practices and ability to advise and generate guidance. - Knowledge of BAS servers. - Hierarchical WebCTRL servers. - Database servers for connection of WebCTRL (including MS SQL, PostgreSQL, MySQL, and Oracle). - Pros and cons of virtual versus physical servers and the support requirements of both. - Strong working knowledge of remote connection methods and best practices. **Qualifications** (list items?): - Bachelors Degree with 5+ years experience in BAS technical support OR a High School Diploma/GED with 10+ years experience in BAS technical support - Travel Requirements 25%-50% travel - Preferred Qualifications: Quality systems knowledge, LEED Accredited Professional, MA/MS with 4-7+ years experience We need to preserve all. **Pay Range**: - The annual salary for this position is between $96,000.00 - $192,000.00 annually. - Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. - The pay range will not be below the minimum wage applicable to the jurisdiction in which the applicant is to be employed. **Other Compensation**: - This position is entitled to short-term cash incentives, subject to plan requirements. **Benefits**: - Employees are eligible for benefits, including: Health Care Benefits: Medical, Dental, Vision; Wellness incentives - Retirement Benefits - Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation - Disability: Short-term and long-term disability - Life Insurance and Accidental Death and Dismemberment - Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account - Tuition Assistance - To learn more about our benefits offering, please click here Work with us | Carrier Corporate (opens in new window). - The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements. We need to strip boilerplate like "To learn more about our benefits offering, please click here Work with us | Carrier Corporate (opens in new window)." That's a link; we can keep the sentence but maybe it's considered navigation? It's a link to benefits page; could be considered boilerplate? It's not EEO etc. Might be okay to keep but it's a link; we can keep as plain text without the link markup. The instruction: remove cookie/navigation/legal/EEO/equal-opportunity/scam-warning boilerplate, duplicated lines, and application instructions. This is a link to benefits page; could be considered navigation. Safer to remove that sentence. Also remove "The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements." That's also somewhat boilerplate but it's substantive info about variability; maybe keep? It's not boilerplate; it's a clarification. Might keep. We need to output HTML. Structure:
Responsibilities
- ... each item