Technical Support Engineer- Building Automation Systems

Carrier Global Corporation, a global leader in intelligent climate and energy solutions, is committed to creating innovations that bring comfort, safety, and sustainability to life. Through cutting-edge advancements in climate solutions such as temperature control, air quality, and transportation, we improve lives, empower critical industries, and ensure the safe transport of food and lifesaving medicines. Since inventing modern air conditioning in 1902, we lead with purpose: enhancing the lives we live and the world we share.

About the role

Provide technical expertise to troubleshoot complex problems and enable local branches to deliver excellence to their customers. Work with headquarters personnel to generate and document best practices related to networking and the deployment of technical solutions. Develop and aid in the development of sustainable solutions to address customer needs. Interact proactively with internal and external customers to understand their needs and recommend and plan for enhancements to their systems and processes.

Responsibilities

• Provide technical support for the ALFO Branch Offices on an as-needed basis.
• Participate in large project reviews and pre-bid reviews to assess required capabilities, time estimates, design requirements, and other factors.
• Identify all technical risks and assist local site team members in risk mitigation planning.
• Assist in project commissioning planning for complex projects to support local project teams as required.
• Provide integration and Master System Integrator (MSI) specific support for the ALC Branch Offices, including new offerings for integration with sister companies’ products.
• Develop or assist in the development of sustainable offerings that complement WebCTRL building automation systems and provide value to customers.
• Participate in the creation and updating of training content for Field Engineers.
• Assist in facilitating Field Engineer boot camps for in-field training of new Field Engineers.
• Create and maintain standard work instructions in accordance with the Operations Manual guidance.
• Provide local training and guidance aligned with ALFO standard work and best practices.
• Assist in the interview process for hiring Field Engineer Supervisors and Field Engineers as requested.
• Assist local management in mentoring Field Engineer Supervisors and Field Engineers.

Requirements

• Bachelor’s Degree with 5+ years of experience in BAS technical support or a High School Diploma/GED with 10+ years of experience in BAS technical support.
• 25%-50% travel required.

Skills

• Ability to organize and plan own work schedule.
• Ability to work without close supervision.
• Maintains professionalism in communication and appearance.
• Ability to multitask—work on multiple tasks/projects simultaneously.
• Excellent time management skills.
• Proficiency with Microsoft Office Suite: Word, Excel, Outlook, Access, MS Projects, etc.
• Strong problem-solving, planning, and field supervision skills.
• Expert-level knowledge of building automation and construction projects.
• Exceptional written and verbal communication skills.
• Knowledge of safety laws.
• Willingness to pursue additional job-related education and/or certifications.
• Technical in-depth understanding of BAS network protocols (including BACnet/IP, BACnet/MSTP, BACnet/Arcnet, Modbus TCP, Modbus RTU, Lonworks, and N2).
• In-depth understanding of BAS integration techniques and BACnet network fundamentals (including BBMDs and foreign device registration).
• Network troubleshooting techniques and the use of network monitoring tools: DLcapture, Wireshark, Oscilloscope, Modscan, or equivalent.
• Ability to design IP networks incorporating IP routing, VLANs, firewalls, and BBMDs in accordance with cybersecurity best practices.
• Exceptional ability to communicate network and server needs to client IT departments.
• Working knowledge of the OSI Model.
• Awareness of cybersecurity best practices and ability to advise and generate guidance.
• Knowledge of BAS servers, including hierarchal WebCTRL servers and database servers for WebCTRL (MS SQL, PostgreSQL, MySQL, Oracle).
• Understanding of the pros and cons of virtual versus physical servers and their support requirements.
• Strong working knowledge of remote connection methods and best practices.

Preferred Qualifications

• Quality systems knowledge.
• LEED Accredited Professional.
• MA/MS with 4-7+ years of experience.

Pay

The annual salary for this position is between $96,000.00 and $192,000.00. Factors which may affect pay within this range include, but are not limited to, skills, education, experience, and other unique qualifications of the successful candidate. This position is also entitled to short-term cash incentives, subject to plan requirements.

Benefits

• Health Care Benefits: Medical, Dental, Vision; Wellness incentives.
• Retirement Benefits
• Time off and Leave: Paid vacation days (up to 15 days), paid sick days (up to 5 days), paid personal leave (up to 5 days), paid holidays (up to 13 days), birth and adoption leave, parental leave, family and medical leave, bereavement leave, jury duty leave, military leave, purchased vacation.
• Disability: Short-term and long-term disability.
• Life Insurance and Accidental Death and Dismemberment.
• Tax-Advantaged Accounts: Health Savings Account, Health Care Spending Account, Dependent Care Spending Account.
• Tuition Assistance.

The specific benefits available to any employee may vary depending on state and local laws and eligibility factors, such as date of hire and the applicability of collective bargaining agreements.