Building Automation Support Service Specialist

About the role

Our Service Specialists conduct service agreement tasks, scheduled maintenance assignments and project support to ensure the building automation systems inside buildings such as hospitals, universities, and industrial facilities are properly maintained and operating correctly. Our Service Specialists are the face of Siemens, and your expertise and regular interaction with the customer will help them save energy and money, as well as create a more sustainable future for our environment.

Responsibilities

• Execute digitalization and standard service operations strategies
• Work with multiple internal service team members including Service Sales, Client Service Managers, Service Coordinators, and Region Americas Digital Service Center personnel
• Follow safety requirements as outlined by Siemens and customers
• Successfully complete assigned training as outlined in the training path
• Follow mandatory policies, procedures, and standards and maintains tools and test equipment
• Respond to service calls (emergency and on-site) as assigned. Perform repairs as directed on all automation system types
• Be responsible for completing service ticket documentation per the policy and follow preventive maintenance schedules
• Maintain complete and accurate documentation of services performed and generate reports within Siemens tools
• Perform system checkout and startup on projects and other duties as assigned
• Rotational On-Call and/or Minimal Overnight Travel - Compressed schedule performance can be a factor and will require extended hours to meet commitments
• Work is generally performed at customer locations in a local area and may include time spent on construction site, which may have a moderate noise level and regular distractions

Requirements

• Electro-mechanical experience (either through previous experience or education) and user PC/software skill
• Ability and willingness to work in a variety of circumstances, including climbing ladders, scaffolds, and high lift equipment; working in ducts, crawl spaces, roofs, basements, above ceilings, and in various conditions
• Must be willing and able to use hand tools, laptop, email, smartphone, and tablet as well as able to carry and move equipment and tools weighing up to 75 pounds unassisted
• Experience with Microsoft Office (Word, Excel, and Outlook)
• Must be 18 years of age and possess a valid driver's license with limited violations; must meet eligibility requirements to participate in Siemens' fleet vehicle program

Qualifications

• Basic Qualifications: High school diploma or state-recognized GED

Benefits

You will benefit from a variety of health and wellness benefits offered by Siemens. Details regarding our benefits can be found here.

Pay

The pay range for this position is $41,510 - $71,160 annually. The actual wage offered may be lower or higher depending on budget and candidate experience, knowledge, skills, qualifications, and premium geographic location.

Schedule

Rotational On-Call and/or Minimal Overnight Travel - Compressed schedule performance can be a factor and will require extended hours to meet commitments.

Location

This role supports our Norfolk, VA branch location, which serves customers throughout the greater Norfolk, VA area.