Technical Support Specialist
About the role
This position acts as the first line of contact for support with technology purchases placed by district stakeholders. Key responsibilities include responding to customer inquiries, assisting onboarding and offboarding staff members, coordinating technology deployment, conducting new hire orientation, and resolving order, warranty, or delivery issues.
Responsibilities
- Respond to customer inquiries regarding order status
- Aid in onboarding and offboarding staff members
- Coordinate technology deployment of devices to district locations
- Conduct new hire orientation and/or best practice workshops
- Address concerns and inquiries from customers timely and accurately
- Troubleshoot and resolve order, warranty or delivery issues with colleagues, vendors, and carriers
- Maintain accurate and up-to-date records of all devices
Requirements
- Associate’s degree in Information Technology or a related field
- Proven experience in asset management and IT deployment, preferably in an educational or large enterprise setting
- Desktop/computer support experience demonstrating the ability to troubleshoot and perform routine maintenance on computers and peripheral equipment
- Experience with Apple, HP, Lenovo, and Dell products preferred
- Proficiency with Microsoft 365 products such as Word, Excel, Outlook, Teams, and SharePoint
- Strong organizational skills and the ability to manage multiple tasks simultaneously
- Excellent communication and interpersonal skills to interact with various stakeholders
- High attention to detail and commitment to quality
- Ability to follow strict procedures and create reports reflecting accurate metrics
- Ability to work well under pressure, meet deadlines, and prioritize requests with professionalism and empathy
- Self-motivated with the ability to work in a fast-moving environment
Skills
- Technical support
- Desktop
- Computer
- Apple
- HP
- Lenovo
- Dell
- Associates
- Degree
- Troubleshoot
- Maintenance
- Computers
- Hardware
Benefits
Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:
- Medical, dental & vision
- Critical Illness, Accident, and Hospital
- 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
- Life Insurance (Voluntary Life & AD&D for the employee and dependents)
- Short and long-term disability
- Health Spending Account (HSA)
- Transportation benefits
- Employee Assistance Program
- Time Off/Leave (PTO, Vacation or Sick Leave)
Pay and Benefits
The pay range for this position is $18.00 - $21.00/hr.
About TEKsystems
We are a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We are a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We are strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We are building tomorrow by delivering business outcomes and making positive impacts in our global communities. We are an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.