Technical Support Specialist

Responsibilities

• Customer facing role through new customer onboarding, user experience training, and day-to-day interactions
• Timely responses to customer requests, through support line and ticketing system
• Proactively monitor customer product health and identify emerging trends
• Hands-on (installs, troubleshooting) in-field on tractor trailers service troubleshooting for current customers
• Oversee equipment installations on vehicles/trailers and train OEMs on proper installation procedures and troubleshooting
• Work closely with Sales, Solutions Engineering and Customer Success teams to assist with customer requests or troubleshooting and communicate customer input with internal cross functional teams
• Work closely with Road Ready development team to identify bugs and resolve customer-facing issues as well as communicate customer feedback
• Support pilots/trials through pre-sale discovery discussions, solution review, and hardware installs
• Diagnose and resolve product issues both remote and in-field
• Other duties as assigned

Education Requirement(s)

• 2-year technical degree
• PREFERRED: 4-year bachelor’s degree in engineering, Computer Science, or technical related field

Experience Requirement(s)

• 1-3 years of relevant technical and customer support experience
• IT, engineering/technical background preferred
• Hands-on role must be comfortable working in field (installs, troubleshooting) on vehicles and trailers
• Mechanical aptitude – comfortable working with wiring and power tools as needed
• Common knowledge of 12 VDC wiring and cellular network operations
• Knowledge of API data utilization through 3rd party groups
• Experience creating dynamic Excel and Power BI tools

Travel Requirements

• Travel required up to 75% of the time

Additional Information

Due to International Traffic in Arms Regulations (ITAR) and Export Administration Regulations (EAR) requirements, all candidates must be presently classified as a “US Person" which includes: a United States citizen; a permanent legal resident (green card holder); or a protected individual (refugee/asylum status).

Clarience Technologies is an equal opportunity employer committed to a culturally diverse workforce.