Technical Support Specialist

TEKsystems · Ann Arbor, MI · 1 wk ago

On-siteInformation Technology$18–$21/hrFull-time

About the role

TEKsystems is seeking an experienced IT Technician for an exciting opportunity in a fast-paced environment. The role offers exposure to enterprise-level technologies and a wide range of platforms, hands-on ownership, and opportunities to build long-term career growth in IT.

Responsibilities

Serve as a primary support resource for help desk and IT related issues
Troubleshoot hardware, software, and network-related issues
Manage and resolve tickets while maintaining SLAs and best practices
Own new hire onboarding, including account creation and equipment setup
Support Windows 10/11, macOS, Linux, VDIs, and tablet platforms
Provide Active Directory and Group Policy support
Support business applications, SaaS tools, and collaboration platforms
Troubleshoot and support MDM solutions
Maintain and support standard and custom system images
Aid with server, networking, phone systems, and VPN access
Document solutions and help improve IT processes and standards
Escalate complex issues to appropriate IT teams when needed

Requirements

IT support environments
Windows and macOS desktop support
Active Directory and account management
Office 365 and G-Suite support
SaaS applications (Okta or other SSO, Slack, Zoom, Jira)
MDM platforms (JAMF, Kandji, or similar)
Ticketing systems and queue management
Network and hardware troubleshooting
VPN and access support
Deployment, configuration, and maintenance of end-user devices

Qualifications

Passion for technology and continuous learning
Strong troubleshooting and problem-solving mindset
Excellent customer service and communication skills
Comfortable working independently and as part of a team
Organized, accountable, and proactive

Skills

Troubleshooting
Hardware
Customer service
Technical support
Deployment
Desktop
Support
Imaging
Windows 11
Help desk
Troubleshooting hardware
O365
Windows
Office 365
Mac
Appleiate

Pay and Benefits

The pay range for this position is $18.00 - $21.00/hr.
If eligible, the benefits available for this temporary role may include the following:

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems

TEKsystems is a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution, and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe, and Asia, who partner with us for our scale, full-stack capabilities, and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.