Technical Support Specialist
Nature Of Duties
Maintaining and supporting the Desktop environment,
Installing, configuring and troubleshooting desktop and laptop systems, printers, workstations, peripheral equipment and network issues in a heterogeneous, fast-paced manufacturing environment.
Maintaining passwords, data integrity and file system security for the desktop environment.
Communicating technical information to both technical and nontechnical operations personnel.
Recommending hardware and software solutions, including new acquisitions and upgrades.
Creating user accounts.
Imaging PCs and laptops.
Desktop phone support in a VoIP environment, and cell phone user support.
Resolving anti-virus/anti-spam issues on user computers.
Working with customer systems to resolve network related issues.
Providing “help desk” support, resolving user problems with desktop applications, workstations, and peripheral equipment.
Installing and maintaining application and desktop software products.
Installing and supporting label printers and barcode scanners in the manufacturing environment.
May participate in the development of information technology and infrastructure projects.
May conduct training programs designed to educate users about basic and specialized applications.
Education And Experience
The Academic Path: An Associate or Bachelor’s Degree in Information Technology (IT), Computer Science (CS), Management Information Systems (MIS), Cybersecurity or a related technical field.
The Technical Path: 2 to 4+ years of hands-on experience in a Technical Desktop Support or IT Specialist position with a deep understanding of IT infrastructure.
Preferred Qualifications & Skills
Familiarity with Google Workspace (Gmail, Docs, Drive) and MS Office products.
2+ years’ experience in a Windows/ChromeOS environment preferred.
Experience with Active Directory (AD) Users and Computers Administration.
Basic knowledge of networking (cabling, switches, troubleshooting).
Experience with MS Security Administration and anti-virus software.
A "detective" mindset—you genuinely enjoy finding the source of a problem and fixing it.