Technical Support Specialist

Job Purpose

Sanmina is seeking a dynamic Technical Support Specialist passionate about solving problems and driving operational excellence at our site. Whether you are a recent graduate eager to apply your skills or an experienced IT specialist looking for a long-term career path, this role offers the mentorship and hands-on projects you need to thrive. In this position, you will provide critical, day-to-day technical support for our employees, network infrastructure, software, phone systems, and hardware.

Nature of Duties

- Maintaining and supporting the Desktop environment, Installing, configuring and troubleshooting desktop and laptop systems, printers, workstations, peripheral equipment and network issues in a heterogeneous, fast-paced manufacturing environment. - Maintaining passwords, data integrity and file system security for the desktop environment. - Communicating technical information to both technical and nontechnical operations personnel. - Recommending hardware and software solutions, including new acquisitions and upgrades. - Creating user accounts. - Imaging PCs and laptops. - Desktop phone support in a VoIP environment, and cell phone user support. - Resolving anti-virus/anti-spam issues on user computers. - Working with customer systems to resolve network related issues. - Providing “help desk” support, resolving user problems with desktop applications, workstations, and peripheral equipment. - Installing and maintaining application and desktop software products. - Installing and supporting label printers and barcode scanners in the manufacturing environment. - May participate in the development of information technology and infrastructure projects. - May conduct training programs designed to educate users about basic and specialized applications.

Education and Experience

We value expertise, whether it was gained in a classroom or on the office floor. You are a great fit if you meet one of the following criteria: - The Academic Path: An Associate or Bachelor’s Degree in Information Technology (IT), Computer Science (CS), Management Information Systems (MIS), Cybersecurity or a related technical field. - The Technical Path: 2 to 4+ years of hands-on experience in a Technical Desktop Support or IT Specialist position with a deep understanding of IT infrastructure.

Preferred Qualifications & Skills

- Familiarity with Google Workspace (Gmail, Docs, Drive) and MS Office products. - 2+ years’ experience in a Windows/ChromeOS environment preferred. - Experience with Active Directory (AD) Users and Computers Administration. - Basic knowledge of networking (cabling, switches, troubleshooting). - Experience with MS Security Administration and anti-virus software. - A "detective" mindset—you genuinely enjoy finding the source of a problem and fixing it.

Work Environment & Physical Requirements

- Dual-Site Support: This role supports two sites (Newark and Fremont) located just 5.5 miles apart. Expect occasional travel between locations (approx..10 – 15 minutes). Sanmina provides paid mileage and travel time for all on-the-clock driving. - Physical Demands: Ability to lift and move IT equipment weighing up to 50 lbs.

What We Offer

Growth & Development: Sanmina offers tuition reimbursement to help you earn essential certifications, specialize your skills, or pursue a formal college degree to advance your career. This is an ITAR facility and applicant must be a US Citizen or a lawful permanent resident Sanmina is an Equal Opportunity Employer – M/F/Veteran/Disability/Sexual Orientation/Gender Identity Salary Range (annual): $55,000 - $65,000 ($26.44 - $31.25). Actual base pay within this range (determined at the offer stage) will be based on a candidate's years of relevant work experience, education, certifications, and skills, and is just one element of our total rewards package. The total rewards package also includes a variety of benefits, including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business and, depending on the role, may include eligibility for restricted stock unit awards and participation in a discretionary bonus program.