Technical Support Specialist

Job Summary

Medline has an immediate opening for a Technical Support Specialist at our Shreveport, LA location on a hybrid basis!

Job Responsibilities

• Ensure all incoming customer/sales requests (via phone or e-mail) are reviewed, resolved or passed to the appropriate group by working collaboratively with the Product Support and QA teams.
• Provide technical assistance and support.
• Assemble and disassemble products in order to answer questions.
• Read technical manuals, confer with users and conduct diagnostics to investigate and resolve problems.
• Provide options and alternatives for reps and customers.
• Catalog and report product issues.
• Maintain detailed product information in software tools including SAP and a knowledge base.
• Identify and report on technical training deficiencies.
• Work with Product Management to resolve.
• Write and update product attributes for website updates as directed.
• Contact vendors as required to obtain technical support, product information, etc.

Minimum Job Requirements

• Education: High school diploma or equivalent.
• Relevant Work Experience: At least 1 year of experience providing technical support/service to internal and external customers, including meeting quality standards for services, and evaluation of customer satisfaction.
• Experience: Experience communicating technical information to non-technical audiences.

Position Details

• May require travel up to 10% of the time for business purposes (within state and out of state).

Pay and Benefits

• Anticipated Salary Range: $17.75 - $25.75 hourly.
• The actual salary will vary based on applicant’s location, education, experience, skills, and abilities.
• Benefit Package: Includes health insurance, life and disability, 401(k) contributions, paid time off, etc., for employees working 30 or more hours per week on average.
• For roles where employees work less than 30 hours per week, benefits include 401(k) contributions, paid time off, as well as access to the Employee Assistance Program, Employee Resource Groups and the Employee Service Corp.

About Medline

Medline is dedicated to creating a workplace where everyone feels they belong and can grow their career. We strive to do this by seeking diversity in all forms, acting inclusively, and ensuring that people have tools and resources to perform at their best.