Technical Support Specialist

Imagine a company with technology leadership of over 160 years, yet it operates with the energy of a startup. Ingersoll Rand produces innovative and mission-critical flow creation and life science technologies—from compressors to precision handling of liquids, gases, and powers—to increase industrial productivity, efficiency, and sustainability. Supported by over 80+ brands, our products are used in various end-markets including life sciences, food and beverage, clean energy, industrial manufacturing, and infrastructure. Across the globe, we’re driving growth with an entrepreneurial spirit and ownership mindset.

About the role

Provide training and customer support for all Maximus products. Work with distributors and end users to deliver remote support via phone and internet, diagnosing and troubleshooting customer issues or concerns.

Responsibilities

• Handle incoming tech support calls via Zendesk software and emails
• Coordinate with USA & Canada support teams and follow up with Zendesk support software
• Work closely with the Technical Service Manager to coordinate project plans and training
• Provide guidance and follow-up to distributors and customers to optimize system performance
• Train equipment installers on building and equipment setup
• Train customers/end users on product functions
• Follow-up with key accounts/integrators for additional training needs
• Collaborate with sales team and distributors to provide optimal project solutions

Requirements

• Associate’s degree
• 2+ years of related experience; live production experience on sow farms preferred or equivalent combination of education and experience
• Valid USA driver’s license

Skills

• Willing to work with low voltage components, basic electronic knowledge, tools, multimeter
• Familiarity with smart controllers on swine and/or poultry
• Bilingual English and Spanish preferred

Pay

The pay range for this role is $40,000-$60,000. The pay range considers a wide range of factors that include a candidate’s skills, experience and training, licensure and certifications, and geographic location.

Benefits

• Medical and prescription plans
• Dental and vision coverage
• Wellness programs
• Life insurance
• Robust 401(k) plan
• Paid time off
• Employee stock options