Technical Support Specialist

About the role

This role supports end-users across a large organization by providing first- and second-tier technical assistance for hardware and software issues on desktop computers. It is an excellent opportunity within a well-established organization in the healthcare sector.

Responsibilities

• Provide first-level and second-tier technical support for end-users regarding hardware and software issues.
• Troubleshoot and resolve hardware, software, and operating system problems.
• Collaborate with IT teams to escalate and resolve more complex technical incidents.
• Manage endpoint installations, configurations, and updates.
• Assist in maintaining inventory of hardware and peripherals while supporting special projects.

Requirements

• 3+ years of help desk support/engineering experience
• Experience troubleshooting hardware/software and operating systems issues in Windows environment
• Microsoft Azure AD environment experience
• Experience supporting O365 applications
• Strong communication skills and ability to support users in a fast-paced help desk environment

Benefits

• Full Benefits: Medical, Vision, Dental, and more
• Employee Stock Ownership Program
• Dedicated Engagement Manager committed to your success
• Medical, Dental, Vision, and Life Insurance