Technical Support Specialist

About the role

The Support team at Attio is dedicated to maintaining an exceptional 98% CSAT average, ensuring every interaction reflects our commitment to clarity, care, and quality.

Responsibilities

• Provide fast, friendly, and technically sound support via email, chat, and video calls — maintaining high CSAT and meeting SLAs across EU and US hours.
• Diagnose, reproduce, and resolve product issues; document bugs and work closely with our Engineering team to ensure timely resolutions.
• Capture and communicate customer feedback, identify recurring pain points, and represent the “voice of the customer” in cross-functional discussions with Product and Engineering.
• Contribute to our Help Center, FAQs, and internal documentation in Notion and Guru; refine support processes to make the customer experience even smoother.
• Build and maintain a deep understanding of Attio’s functionality, APIs, and integrations, staying ahead of upcoming releases and new features to support customers with confidence.
• Work closely with colleagues across Support, Product, and Engineering to ensure consistent, high-quality service delivery and contribute to a culture of operational excellence.
• Partner with customers to deeply understand their goals, workflows, and data models. Provide strategic, scalable solutions that go beyond resolving immediate issues — helping them optimise processes, automate intelligently, and realise long-term value from Attio.

Requirements

This is a remote role, but we are only considering candidates based in New York, New Jersey, or Florida.

Qualifications

• Proven experience: 2+ years in a customer support or technical support role for a SaaS product, ideally within a start-up or high-growth environment.
• Technical capability: Confident troubleshooting APIs, AI, CRMs, and workflow tools (experience with Zapier, Intercom, and/or Linear is a plus).
• Outstanding communication: Exceptional written and verbal communication skills; you’re able to explain complex topics with clarity, simplicity, and warmth.
• Customer empathy: A genuine desire to understand customer needs and deliver solutions that go beyond expectations.
• Curiosity and initiative: A proactive learner who dives deep to uncover root causes, stays ahead of emerging technologies, and continually expands their technical expertise to drive better outcomes for customers and the team.
• Operational excellence: Highly organized, detail-oriented, and dependable — you thrive on process, follow-through, and delivering consistently high-quality work.
• Collaborative mindset: A strong team player who enjoys working cross-functionally and contributing to a supportive, transparent, and high-performing culture.

Skills

Customer-obsessed problem solver who combines technical curiosity with empathy and a love for helping others succeed.

Benefits

N/A

Pay

$85K - $95K

Schedule

Full-time | Monday – Friday, 9:00am – 6:00pm (Eastern Time)