Technical Support Management (TSM) Specialist

About the role

Koniag Management Solutions, LLC a Koniag Government Services company, is seeking a Technical Support Management (TSM) Specialist with a Secret security clearance to support KMS and our government customer in Mobile, AL. This position is for a Future New Business Opportunity. We offer competitive compensation and an extraordinary benefits package including health, dental and vision insurance, 401K with company matching, flexible spending accounts, paid holidays, three weeks paid time off, and more.

Responsibilities

• Manage deficiency records and processes throughout the OPC construction and testing lifecycle.
• Provide TSM System and Electronic Trial Card (ETC) system overview and training to OPC PRO personnel, USN INSURV team members, and shipbuilder personnel.
• Support tracking of deficiency records including Surveillance, Test Witnessing, Compartment Completion Inspection, Corrective Action Requests (CARs), Trial Cards, and Project Management records.
• Develop and maintain ship unique data and databases for OPC PRO deficiency record input into ETC tool and TSM system.
• Aid OPC PRO personnel in maintaining and updating status of deficiency records from creation through closure in ETC tool and TSM system.
• Aid in preparation of technical briefings, assessments, audits, and milestone reviews.
• Utilize available programs, tools, and data sources to prepare weekly program management reports and technical/financial metric status reports.
• Provide trial card status reports through metrics and progress the correction of deficiencies post-trials.
• Support dock side and at-sea portions of trials including dock trials, builders' trials, and Acceptance Trials.
• Maintain deployable mini-local area network for sea trials consisting of maximum twenty (20) laptops and associated network infrastructure.
• Ensure computer software and hardware is updated and maintained in accordance with Coast Guard and NAVSEA TSM requirements.
• Respond to USN INSURV trial card database requests pre, during, and post trials.
• Attend meetings in relation to assigned tasks and support program reviews as assigned.
• Maintain individual Security+ certification based on re-certification requirements from certifying authority (contractor responsibility, not Government).
• Ensure all equipment required to support trials is compliant with Authorization to Operate (ATO) rules and regulations.

Qualifications

• Required Education and Experience: Bachelor's degree OR at least six (6) years of relevant experience.
• Current Security+ certification (contractor responsible for maintaining certification throughout contract period).
• Expertise in use of Government TSM system and ETC tool.
• Proficiency in use of Microsoft Office suite applications including Word, Excel, PowerPoint, and Access.
• Comprehensive knowledge of ship construction deficiency records management processes.
• Strong technical aptitude for database management and troubleshooting.
• Excellent organizational skills for tracking multiple deficiency records simultaneously.
• Strong attention to detail in defect coding and technical documentation.
• Ability to work independently during sea trials and production inspection cycles.
• Ability to provide training and technical guidance to Government and contractor personnel.
• Ability to deploy and maintain local area network infrastructure for trials.
• Understanding of Coast Guard and NAVSEA technical requirements and compliance standards.
• Flexibility to support trials during non-standard hours including weekends, evenings, and sea duty.
• Strong communication skills for coordinating with multiple stakeholders including USCG, Navy INSURV, and shipbuilder personnel.
• Ability to work in shipyard and shipboard environments with moderate physical demands.

Skills and Competencies

• Experience with Navy Board of Inspection and Survey (INSURV) inspection processes.
• Familiarity with shipbuilding Quality Assurance processes and Corrective Action Request systems.
• Experience supporting at-sea trials and shipboard operations.
• Knowledge of Coast Guard or Navy ship construction standards and specifications.
• Experience with Configuration Management and change control processes.
• Understanding of Authorization to Operate (ATO) compliance requirements and cybersecurity protocols.
• Experience with shipbuilding test and trial procedures including dock trials, builders' trials, and acceptance trials.
• Experience with deficiency trending analysis and metrics development.
• Knowledge of ship compartment completion inspection processes.
• Understanding of ship systems testing and commissioning activities.
• Experience with mobile network deployment in maritime environments.