Technical Support Management (TSM) System Specialist

About the role

Cortina Solutions is seeking a Technical Support Management (TSM) System Specialist to support the U.S. Coast Guard Offshore Patrol Cutter (OPC) Program Resident Inspection Office (PRO) in Mobile, Alabama.

Responsibilities

• Serve as local administrator for the Technical Support Management (TSM) system supporting OPC PRO deficiency tracking activities
• Maintain ship-specific deficiency record databases within the TSM and Electronic Trial Card (ETC) tools
• Track deficiency records from creation through verification and closure across inspection and trial events
• Support Surveillance activities, Test Witnessing, Compartment Completion Inspections, Corrective Action Requests (CARs), and Trial Card tracking processes
• Affiliate with OPC PRO and INSURV personnel with creation, processing, and management of ETC trial cards
• Support preparation of technical briefings, milestone reviews, assessments, and audit materials related to deficiency status
• Generate trial card status reports and metrics supporting correction of deficiencies during pre-trial, dockside, and at-sea testing periods
• Maintain capability to create and transfer deficiency data between cutter baselines and rollover trial card datasets
• Support screening activities before, during, and after dockside and underway trials
• Maintain deployable network capability supporting deficiency tracking during sea trial execution
• Cook up responses to INSURV database requests associated with trial card status and deficiency reporting
• Provide system overviews and user support for TSM and ETC tools to Government and shipbuilder personnel as required
• Support preparation of weekly program status reports and technical performance metrics
• Attend meetings and program reviews supporting trial readiness and deficiency management activities

Requirements

• Bachelor’s degree from an accredited institution (or equivalent relevant experience)
• Minimum of six (6) years of experience supporting ship construction deficiency tracking, inspection programs, or trial card management activities
• Current CompTIA Security+ certification (or ability to obtain prior to start)
• Experience using the Government TSM system and Electronic Trial Card (ETC) tool
• Experience supporting inspection, surveillance, or trial-related deficiency management processes
• Proficiency with Microsoft Office applications including Word, Excel, and PowerPoint
• Ability to support dockside and underway trial events, including operation in shipyard and waterfront environments
• Ability to maintain equipment compliance with Authorization to Operate (ATO) requirements supporting trial systems
• Active DoD SECRET security clearance required

Preferred Qualifications

• Experience supporting U.S. Coast Guard or U.S. Navy shipbuilding programs
• Experience supporting INSURV trial events or production acceptance testing environments
• Familiarity with NAVSEA TSM configuration control requirements
• Experience supporting deployable networks or mobile data collection environments during trials
• Experience tracking rollover deficiencies across hull production baselines