Technical Support I

About the role

The Technical Support I role is essential for providing direct end-user assistance, both onsite and remotely. It demands strong problem-solving skills for effective troubleshooting and technical issue resolution. This position requires excellent communication abilities to clearly guide users through solutions and maintain detailed documentation of support activities. Building trust and rapport through high-quality customer service is crucial, as is the ability to manage and track support cases efficiently. The role may also involve participating in small-scale projects or tasks within larger initiatives, highlighting the need for adaptability and a proactive approach to support workload management. As a key member of the support team, this individual must quickly adapt to changing user requirements and organizational goals, ensuring the delivery of consistent and effective technical support. Because this position supports a workforce that includes Spanish-speaking employees in the office, the plant, and the field, full fluency in both English and Spanish is required.

Responsibilities

• Efficiently triage user issues, create support tickets, and apply troubleshooting techniques for swift resolution, ensuring minimal disruption to end-user