Technical Support I

Responsibilities

• Effectively and efficiently address tasks promptly.
• Provide excellent customer service by ensuring timely responses, clear communication, and consistent follow-up.
• Maintain a detailed incident diary documenting steps taken to resolve issues and fulfill requests.
• Collaborate with the team on various projects, including large-scale software or hardware deployments and migrations.
• Report on different aspects of the job to both the supervisor and manager.
• Local travel to various locations will be required.

Requirements

• Associates Degree or equivalent work experience required.
• A+ Certification, or equivalent certification relevant to PC support.
• Possesses 1 to 3 years of relevant work experience in the field or a related area.
• Strong knowledge of Windows 11, macOS, IOS, Android, as well as standard software applications.
• Excellent customer service and communication skills with the ability to explain technical concepts to non-technical users.
• Familiarity with networking concepts (TCP/IP, DNS, DHCP) and troubleshooting tools.
• Experience with cloud platforms (e.g., Azure, Intune) and mobile device management is a plus.
• Experience with ServiceNow and Zebra Thermal Printers is a plus.
• Effective problem-solving skills and attention to detail.

Qualifications

Education: Associates Degree or equivalent work experience required.

Technical Skills: A+ Certification, or equivalent certification relevant to PC support; Strong knowledge of Windows 11, macOS, IOS, Android, as well as standard software applications; Familiarity with networking concepts (TCP/IP, DNS, DHCP) and troubleshooting tools; Experience with cloud platforms (e.g., Azure, Intune) and mobile device management; Experience with ServiceNow and Zebra Thermal Printers.

Skills

Customer Service: Excellent customer service and communication skills with the ability to explain technical concepts to non-technical users.

Benefits

Burlington's benefits package includes medical, dental and vision coverage including life and disability insurance. Full-time associates are also eligible for paid time off, paid holidays and a 401(k) plan.

Pay

$15.60 - $22.00 per hour

Schedule

Hours in role are 2:30pm - 10:30pm