Technical Support Engineering Coordinator - St. Louis, MO, Solon, OH

About the role

Date: Sep 15, 2026. Location: St. Louis, MO, US 63146; Solon, OH, US 44139. Company: Hubbell Incorporated.

Job Overview: This position is for a technical, self-motivated professional to engage with Aclara customers in the water, gas and electric utility space to respond to and resolve technical issues with our products. The primary performance indicator is meeting customer service-level agreements by communicating with Aclara customers on their support cases opened via multiple communication channels (including customer portal, phone, and e-mail). The technical support group is part of Aclara, which is part of the Hubbell Utility Solutions division with offices in multiple locations. A successful Aclara Technical Support Engineering Coordinator (TSEC) develops and maintains a deep understanding of the capabilities and operation of Aclara proprietary products to resolve customer issues or escalates to other internal groups. A critical component of this position is the ability to synthesize and assess data to understand that every customer interaction presents an opportunity to foresee and prevent other related issues in the future. The technical support team is committed to treating our customers as long-term partners and this role is an integral part of that commitment and requires excellent communication skills, motivation to learn, and the drive to help others succeed - both internally and externally.

Hubbell Incorporated creates critical infrastructure solutions that power our customers, communities, people and the planet. Our company is strategically aligned around enabling grid modernization and electrification. As more products plug in to an aging grid, Hubbell solutions enable the transition to a more reliable, resilient and efficient energy infrastructure. Founded in 1888 our innovation has made us a leading global manufacturer of high quality electrical and utility solutions enabling customers to operate critical infrastructure reliably and efficiently. The company operates in two segments. Hubbell Utility Solutions (HUS) enable the grid to conduct, communicate and control energy across utility applications and Hubbell Electrical Solutions (HES) are essential to managing power across a wide range of industries and applications. Our vertical market solutions can be applied to markets including Data Centers, Renewables, Commercial Buildings, Industrial, Telecom and Transportation. Supporting both of our business segments is our corporate and Hubbell Unified Business Solutions teams that provide consistent process, tools technologies across our businesses. We are committed to operating sustainably and ethically while promoting an inclusive and supportive culture for our people to grow and develop in their careers. Our employees proudly work and serve our communities from our headquarters in Shelton, CT, across the United States and around the globe.

Responsibilities

• Provide triage support for Aclara product lines (software head end, collector, communication links, endpoint, integrations and business processes)
• Update and maintain information on customer issues within our CRM system
• Ensure compliance in meeting Aclara maintenance agreements through timely response and issue resolution
• Own customer issues and provide consistent updates and communication to customers through resolution process that may involve other internal groups or vendors
• Understand the audience and communicate technical information in an understandable way to customers in various utility roles (e.g.