Technical Support Coordinator

Overview

Our client is seeking a Technical Support Coordinator to support nationwide technology installation projects for major retail environments. This role serves as a key point of contact for field technicians, providing real-time support, troubleshooting assistance, status tracking, and coordination throughout the installation process. The ideal candidate is highly organized, customer service-oriented, and comfortable working in a fast-paced environment where they will communicate with technicians, document project updates, and ensure successful completion of technology deployments. This is a first shift, onsite position in Middleton, WI.

Responsibilities

• Serve as the primary contact for field technicians by handling inbound support calls and requests.
• Make outbound calls to technicians to gather project status updates, provide guidance, and resolve issues that may impact project completion.
• Document technician activity, project progress, and support interactions accurately within company systems.
• Coordinate and communicate next steps to technicians performing installation and service work.
• Verify that all required site arrangements, equipment deliveries, and project prerequisites have been completed prior to scheduling work.
• Confirm successful installation and functionality of equipment following project completion.
• Manage and close completed service requests within ServiceNow and other customer systems.
• Enter project updates and maintain accurate records in accordance with established processes and customer requirements.
• Escalate issues as needed and assist with coordinating resolutions to support timely project completion.

Required Qualifications

• Currently pursuing or have completed a degree, certification, or technical training program in Information Technology or a related field.
• Strong customer service and communication skills.
• Ability to multitask and manage multiple priorities simultaneously.
• Strong attention to detail and documentation skills.
• Comfortable working with databases, ticketing systems, and Microsoft Office applications.
• Ability to troubleshoot issues, evaluate root causes, and coordinate resolutions.

Pay & Benefits

The pay range for this position is $20.00 - $20.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits available for this temporary role may include:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Middleton, WI.