Technical Support Coordinator

About the Role

Join our Brandywine Valley Heating and Air Conditioning team as we expand. We are looking for motivated individuals eager to grow, learn, and work collaboratively in a dynamic and essential industry. If you thrive on challenges and see them as opportunities, we want to hear from you.

Why Join Brandywine?

• Professional Growth: continuous learning and development opportunities.
• Team Environment: work with a supportive and collaborative team.
• Ethical Standards: we do the right thing for our customers and employees.
• Family Owned and Operated.

Responsibilities

• Provide technical support and troubleshooting guidance to field technicians and applicable departments.
• Serve as an escalation point for difficult service, maintenance, repair, and installation issues.
• Develop and deliver classroom, hands-on, and field-based technical training.
• Create and maintain training materials, competency checklists, technical standards, and troubleshooting resources.
• Establish consistent expectations for repairs, maintenance, installations, diagnostics, and workmanship.
• Partner with department leaders to define technician skill requirements and development paths.
• Research new equipment, products, systems, and technologies before they are widely implemented in the field.
• Identify recurring technical issues, determine root causes, and recommend corrective actions.
• Communicate technical findings, standards, and recommendations to technicians, managers, and leadership.

Requirements

• Strong working knowledge of HVAC systems, equipment, service, maintenance, repair, and installation.
• Demonstrated field experience troubleshooting and resolving technical problems.
• Ability to read, understand, and apply manufacturer documentation and technical specifications.
• Experience developing or delivering technical training, instruction, or hands-on coaching.
• Strong verbal and written communication skills with the ability to explain complex technical topics clearly.
• Ability to influence technical performance, promote accountability, and work collaboratively across departments.
• Strong problem-solving, decision-making, initiative, and independent follow-through.