Technical Support Coordinator

About the role

As a Technical Support Coordinator, you will be responsible for calibrating our kiosks. You will have access to a wide variety of tools and technologies that keeps our fleet of kiosks healthy, becoming the go-to person for troubleshooting kiosk hardware and software.

Responsibilities

• Use proprietary tools to provide technical support to our large fleet of kiosks
• Promptly follow the escalation procedures and ensure quality resolution is achieved
• Analyze and aggregate data from a variety of sources, and help improve engineering and business processes
• Actively contribute in enhancing our knowledge base

Requirements

• Knowledge of Linux command-line and scripting languages (python or bash)
• Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources
• Exceptional analytical and problem-solving skills
• Must be able to multi-task and thrive in a fast-paced environment
• Outstanding communication and interpersonal skills
• Willingness to work a flexible schedule including holidays and weekends
• One year of Linux experience (preferred)

Qualifications

One year of Linux experience (preferred)

Skills

• Linux command-line and scripting languages (python or bash)
• Quick learning ability
• Problem-solving skills
• Multi-tasking ability
• Communication and interpersonal skills

Benefits

• Compensation package that includes base pay
• Health, dental, and vision insurance
• Remote budget to set up your home office and internet stipend
• 401K plan with match
• PTO
• Flexible Spending Account (FSA)
• Health Savings Account (HSA)
• Basic Life and AD&D Insurance