Technical Support Engineer - Redbook
Patterson Companies, Inc. · Denver, CO · 4 wk ago
Information Technology$90k–$130k/yrFull-time
Responsibilities
- Manage the customer data transfer and onboarding process end-to-end.
- Build onboarding systems and tools to ensure a seamless experience for new customers.
- Handle more technical customer service issues and help diagnose data or logic discrepancies.
- Build scalable internal systems and tools for customer health and operational visibility.
- Identify and automate repetitive workflows to improve efficiency and scalability.
- Help build out both customer and internal product documentation.
- Translate customer insights, feedback, and support issues into clear product requirements (PRDs).
- Identify and triage bugs serving as the voice of the customer during meetings with our engineering team.
- Partner with engineering to scope, prioritize, and test new features and improvements.
- Maintain dashboards and reporting across key business metrics using SQL, Python, Excel, and visualization tools.
- Serve as the operational glue between sales, customer success, and engineering.
- Develop lightweight systems and documentation to support scalable processes as we grow.
- Assist in creating training and communication around new product releases and workflows.
Requirements
- Experience: 2–4 years in product operations, forward deployed engineering, or technical customer success at a software or startup company.
- Technical Skills: Proficient with SQL and Excel; experience with Python, Datadog, or other coding languages is a plus.
- Problem Solver: You think logically, act decisively, and thrive in fast-changing environments.
- Customer-Facing: You’re confident interacting with customers and understanding their operational needs. You prioritize finding both short and long term solutions for customers.
- Analytical Mindset: You love using data to understand systems, improve processes, and solve customer issues.
- Builder Mentality: You’re scrappy, resourceful, and enjoy building systems from the ground up.
- Strong Communicator: You can translate technical aspects of the product to customers in a manner that is easy for non-technical users to understand.
- AI Fluency: Comfortable leveraging AI tools to automate and accelerate your work.
Qualifications
- Experience: 2–4 years in product operations, forward deployed engineering, or technical customer success at a software or startup company.
- Technical Skills: Proficient with SQL and Excel; experience with Python, Datadog, or other coding languages is a plus.
- Problem Solver: You think logically, act decisively, and thrive in fast-changing environments.
- Customer-Facing: You’re confident interacting with customers and understanding their operational needs. You prioritize finding both short and long term solutions for customers.
- Analytical Mindset: You love using data to understand systems, improve processes, and solve customer issues.
- Builder Mentality: You’re scrappy, resourceful, and enjoy building systems from the ground up.
- Strong Communicator: You can translate technical aspects of the product to customers in a manner that is easy for non-technical users to understand.
- AI Fluency: Comfortable leveraging AI tools to automate and accelerate your work.
Skills
- SQL
- Excel
- Python (or other coding languages)
- Data analysis
- System automation
- Customer service
- Product development
- Communication
- AI tools
Benefits
- $90,000 - $130,000 Salary
- Competitive medical, dental, and vision insurance
- Competitive PTO