Technical Support Engineer

About the role

Supports technical issues for clients through phone, email, and remote access. Works closely with cross-functional teams including product development, customer success, and sales.

Responsibilities

• Provide timely and effective technical support to clients via phone, email, and remote access
• Document and track client issues and resolutions
• Collaborate with product development to understand and resolve complex technical issues
• Work with customer success and sales teams to ensure client satisfaction

Requirements

• Bachelor's degree in Computer Science, Engineering, or related field
• 2+ years of experience in technical support or related field
• Strong problem-solving skills and ability to troubleshoot complex issues
• Excellent communication and interpersonal skills

Qualifications

• Experience with common IT troubleshooting tools and techniques
• Knowledge of relevant software and hardware platforms
• Ability to work independently and manage multiple tasks simultaneously

Skills

• Strong analytical and problem-solving skills
• Effective communication and collaboration abilities
• Proficiency in Microsoft Office Suite

Benefits

• Competitive salary
• Flexible work schedule
• Health insurance coverage
• Professional development opportunities

Pay

$80,000 - $100,000 annually

Schedule

Hybrid model, combining remote and in-office work