Technical Support Engineer

NiCE · Richardson, TX · 5 days ago

Information TechnologyFull-time

About the role

Act as first point of contact for issues
Diagnose and troubleshoot technical issues
Document procedures and resolutions
Collaborate with engineering to resolve issues
Participate in on-call rotations

Responsibilities

Act as first point of contact for issues
Diagnose and troubleshoot technical issues
Document procedures and resolutions
Collaborate with engineering to resolve issues
Participate in on-call rotations

Requirements

Experience in technical support
Knowledge of Windows/Linux
Familiarity with support tools
Strong communication and problem-solving

Qualifications

N/A

Skills

N/A

Benefits

Enjoy NICE-FLEX! At NICE, we work according to the NICE-FLEX hybrid model, which enables maximum flexibility: 2 days working from the office and 3 days of remote work, each week.

Pay

N/A

Schedule

N/A

About Cognigy

Cognigy is transforming the customer service industry with the most advanced AI Agent platform for enterprise contact centers. Its award-winning solution, Cognigy.AI, empowers enterprises to deliver instant, hyper-personalized, multilingual service on any channel.

About NiCE

NICE Ltd. (NASDAQ: NICE) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, NiCE software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. Known as an innovation powerhouse that excels in AI, cloud and digital, NiCE is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries.

Company Values

Always challenging our limits
Game changers
Lighting a fire within

EEO Statement

Nice is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, age, sex, marital status, ancestry, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law.