Technical Support Engineer

About the role

This role serves as a key technical operations resource within the MKS Global Service organization, with primary responsibility for providing Engineering Technical Support for the MKS RF Power product line.

Responsibilities

• Documentation (≈40%)
  • Develop and release technical memos, service bulletins, and training materials for product repair and upgrades.
  • Review ECOs and provide feedback regarding Global Service and customer impact.
  • Create Service Plans to support new product releases for Global Service.
• New Product Introduction (≈30%)
  • Participate in engineering project meetings and provide input on serviceability and field-related concerns.
  • Review test procedures and assembly instructions; provide feedback to Engineering.
  • Support qualification and deployment of new or upgraded Test Stations.
  • Procure and deploy assembly tools and fixtures to Global Service locations.
• Technical Response & Support (≈15%)
  • Provide global technical support to customers, Field Service, Sales, and Service Technicians via phone, email, or in-person.
  • Interpret customer issues and communicate design, reliability, or maintenance concerns to the Product Engineering team.
  • Collaborate with Engineering, Reliability, and Manufacturing to drive corrective actions for failed components.
• Training (≈15%)
  • Deliver training on new and existing products to Field Service Engineers, customers, and Service Depot Technicians.
  • Train and certify assembly operators on product repair processes.
  • Participate in customer installation and training programs as needed.

Requirements

• Bachelor's degree in a technical engineering field or 4+ years of experience
• 3+ years of hands-on field service or technical support experience
• Experience with RF and digital electronic products required
• Excellent verbal and written communication skills
• Strong customer relations, listening, and organizational skills
• Proficiency with MS Office applications
• Ability to manage multiple priorities with minimal supervision

Qualifications

• Up to 20% domestic and international travel

Skills

• Physical Demands & Working Conditions
• Compensation & Benefits

Physical Demands & Working Conditions

Perform activities such as sitting, standing, or typing for extended periods of time.
Ability to remain in a stationary position for 25% of the time
Must be able to communicate information and ideas so others will understand
Operates in a professional office and/or laboratory/manufacturing environment
Constantly operates a computer and other office productivity machinery
Ability to observe documents and details at close range (within a few feet of the observer)

Compensation & Benefits

Salary Range: $71,225 – $118,375 USD annually.
This range represents a good faith estimate based on qualifications, experience, training, and business needs.
Bonus: Eligible for a discretionary annual bonus, determined by MKS.
Benefits: Comprehensive package including medical, dental, and vision coverage, 401(k) with company match, life and disability insurance, 12 paid holidays, sick time, and 15 days of paid vacation.
Additional offerings include fully paid parental leave, adoption assistance, tuition reimbursement, and opportunities for career growth in a collaborative and innovative environment.