Technical Support Engineer

Responsibilities

• Provide basic technical support to Corporate employees worldwide.
• Research, resolve, and respond to inquiries received via web chat, telephone calls, email, ticketing system, in a timely manner, in accordance with organizational standards.
• Diagnose and troubleshoot end user computing problems including analyzing the problem, identifying the appropriate resources, testing proposed fixes and following up to ensure the problem has been resolved.
• Create and submit detailed call logs documenting customer interactions that are accurate, thorough, and timely.
• Informs customer of needed repairs and answers basic questions. Ensures that customer understands and is satisfied with work completed.
• Follow all standard operating procedures (SOP) through the effective use of knowledge management.
• Acquire and maintain current knowledge of relevant policies in order to provide technically accurate solutions to users.
• Assist with activities to triage and escalate any system or network outage to reduce downtime.
• Assist with remote assistance in Teleconferencing systems and AV presentation equipment.

Requirements

• Basic Qualifications: 2+ years of experience supporting Windows, Mac and/or Linux Operating systems in a corporate setting, High school or equivalent diploma, Associate in Computer Science or related field or experience equivalent.
• Experience: 2+ years of experience in helpdesk or desk-side environment.
• Preferred Qualifications: Bachelor’s degree in Computer science or IT related field, Microsoft MCSE, MCITP Systems Administrator (Active Directory), Advanced Linux systems administration skills, Strong troubleshooting skills of very complex systems, Ability to explain complex IT concepts in simple terms, ITIL Foundation Certification.

Qualifications

• Top 3 Must-Have Hard Skills: 2+ years of experience supporting Windows, Mac and/or Linux Operating systems in a corporate setting, 2+ years of experience in helpdesk or desk-side environment.

Benefits

• Comprehensive healthcare coverage (medical, dental, and vision plans).
• Supplemental coverage (accident insurance, critical illness insurance and hospital indemnity).
• 401(k)-retirement savings.
• Life & disability insurance.
• An employee assistance program.
• Legal support.
• Auto, home insurance, pet insurance.
• Employee discounts with preferred vendors.

Pay

Pay Rate Range: $35-$40/hour on W2 depending on experience.

Schedule

3-Month Contract (with possible extension/conversion)