Technical Support Coordinator [AQ-12481]

Aquent is proud to partner with a prominent financial services institution, a leader dedicated to empowering individuals and institutions through innovative financial solutions. This organization is renowned for its unwavering commitment to client success and operates within a dynamic, fast-paced environment where technology is at the heart of everything they do. Join a team where your contributions directly support the seamless operation of critical systems, enabling thousands of employees to achieve their goals and drive the enterprise forward.

About the role

This is an exciting opportunity to join a vital technology support team, where you will play a pivotal role in ensuring seamless operations across a large internal user base. As a key contributor, your dedication to providing essential technical support and fulfillment services will directly impact the productivity and efficiency of thousands of employees, contributing significantly to the overall success of the enterprise. This entry-level position offers a fantastic opportunity to kickstart your career in a supportive and collaborative environment.

Responsibilities

• Collaborate with a team of technical support specialists within one of the organization’s largest service centers, supporting thousands of users.
• Perform essential system administration tasks for desktops and laptops running various operating systems.
• Provide hands-on installation, troubleshooting, and technical support for a range of hardware, including desktops, laptops, monitors, and personal printers.
• Offer remote assistance and phone support to efficiently resolve user issues.
• Manage the deployment and reclamation of computer equipment, maintaining accurate records within the asset management database.
• Document all work thoroughly in designated internal tools to ensure clear communication and historical tracking.
• Deliver exceptional customer support to all employees, fostering a positive and productive experience that keeps the organization running smoothly.

Requirements

• A Bachelor’s degree in a technology-related field AND/OR a minimum of 1-3 years of recent experience providing technology support in an enterprise-wide internal service center environment.
• Demonstrated strong communication skills, both written and verbal, with the ability to convey technical information clearly and concisely to a diverse audience.

Skills

• A working knowledge of PC technical support for both Windows and Macintosh operating systems.

Benefits

Eligible talent get access to amazing benefits including:

• Subsidized health, vision, and dental plans.
• Paid sick leave.
• Retirement plans with a match.
• Free online training through Aquent Gymnasium.