Technical Support Coordinator [AQ-11728]

Aquent is proud to partner with a prominent financial services institution, a leader dedicated to empowering individuals and institutions through innovative financial solutions. This organization is renowned for its unwavering commitment to client success and operates within a dynamic, fast-paced environment where technology is at the heart of everything they do. Join a team where your contributions directly support the seamless operation of critical systems, enabling thousands of employees to achieve their goals and drive the enterprise forward.

This entry-level position offers a fantastic opportunity to kickstart your career in a supportive and collaborative environment as a customer-focused individual with a genuine passion for technology and a “can-do” spirit. You will play a pivotal role in ensuring seamless operations across a large internal user base, providing essential technical support and fulfillment services that directly impact the productivity and efficiency of thousands of employees.

Responsibilities

• Collaborate with a team of technical support specialists within one of the organization’s largest service centers, supporting thousands of users.
• Perform essential system administration tasks for desktops and laptops running various operating systems.
• Provide hands-on installation, troubleshooting, and technical support for a range of hardware, including desktops, laptops, monitors, and personal printers.
• Offer remote assistance and phone support to efficiently resolve user issues.
• Manage the deployment and reclamation of computer equipment, maintaining accurate records within the asset management database.
• Document all work thoroughly in designated internal tools to ensure clear communication and historical tracking.
• Deliver exceptional customer support to all employees, fostering a positive and productive experience that keeps the organization running smoothly.

Requirements

• A Bachelor’s degree in a technology-related field AND/OR a minimum of 1-3 years of recent experience providing technology support in an enterprise-wide internal service center environment.
• Demonstrated strong communication skills, both written and verbal, with the ability to convey technical information clearly and concisely to a diverse audience.

Skills

• A working knowledge of PC technical support for both Windows and Macintosh operating systems (nice-to-have).

Benefits

Eligible talent through Aquent Talent get access to amazing benefits, including:

• Subsidized health, vision, and dental plans.
• Paid sick leave.
• Retirement plans with a match.
• Free online training through Aquent Gymnasium.