Technical Support - Bilingual in Chinese

Role Summary

The Technical Support - Bilingual in Chinese role is a fully onsite position 5 days a week in our Flushing, NY office. This position is a critical role that interacts directly with our clients, supports our sales effort, and troubleshoots our systems.

Responsibilities

• Prepare, install, and configure software & hardware for deployment
• Onboard and train new users for newly deployed software and hardware
• Perform remote troubleshooting over the phone and through remote control tools
• Identify and analyze issues for software and/or hardware
• Partner with the Operations and Sales departments to provide the best solution for POS inquiries
• Colllect feedback from end-users and work with the Development team for future product improvement
• Assist in inventory tracking and management

Qualifications

• Must be authorized to work in the US at the time of hire. We are an E-Verify employer!
• Bilingual proficiency in Mandarin is required, both reading and writing included.
• Bachelor's degree in Computer Science, Information Technology, Computer Engineering, Network Administration, or related field is a plus
• Strong communication skills, critical thinking, detail-oriented, and analytical abilities.
• Able to actively listen to clients and interact with clients in a friendly and patient manner
• Able to take initiative to solve problem effectively
• Self-motivated to learn new systems and installation of products
• Able to accomplish tasks before deadlines and be detail-oriented
• Able to work efficiently as part of a team and as an individual
• Proficient with Excel and Word

About uP

Since 2003, Universal Processing has dedicated itself to growing the unique needs of small and medium-sized businesses by putting people before profits. Differentiated from the major credit card processing providers, UP’s consultants and support team speak the languages its clients speak, and the business focuses on ingenious customer service, care, support, and reasonable pricing. Today, the Company successfully serves 22,000 clients across the nation. Within 10 years of business, the Company emerged as one of the fastest-growing payments processing companies in the U.S. Nominated as the best ISO of 2024 by ETA and awarded as a Growth Accelerator in CO-100, the Company is soon to become the second AAPI owned payment processor company in US history. In February 2024, Universal Processing changed its branding to Let’s Go uP, to commemorate its legacy and evolution.

At uP

At Let’s Go uP, we are an equal employment opportunity employer.