Bilingual Technical Support (Maintenance)

One of our manufacturing clients is looking for detail-oriented Bilingual Technical Support (Maintenance) at Chicago, IL location Shift: 1st shift Pay Rate: $60k-$70k Responsibilities Review automotive and commercial vehicle technical information, maintenance guidelines, and service specifications to identify relevant details and recommend appropriate solutions. Evaluate vehicle repair and maintenance requirements by reviewing reported issues, consulting with repair facilities, examining service histories, and verifying scheduled maintenance needs. Prepare and process purchase orders for vehicle repairs and maintenance services, obtaining the necessary approvals before authorizing work. Communicate repair estimates and service recommendations to customers, explain associated costs, obtain approvals, and address questions or concerns. Coordinate towing services and temporary transportation arrangements when required. Review manufacturer warranties and service agreements to determine coverage eligibility, limitations, and applicable exclusions. Maintain accurate vehicle maintenance records, including service requests, repair recommendations, customer communications, and corrective actions. Qualifications Minimum 3+ years of relevant experience in automotive maintenance, fleet maintenance, vehicle repair coordination, or a related field. Knowledge of automotive and commercial vehicle maintenance, repair processes, and service terminology. Fluency in both French and English, with strong verbal and written communication skills in both languages. Strong customer service, communication, and relationship management skills. Ability to review technical information, maintenance records, service estimates, and invoices accurately. Strong analytical, problem-solving, and negotiation skills.