Bilingual Technical Support Representative

About the role

Bilingual Technical Support Representative - Virtual

Key Responsibilities

• Deliver exceptional customer service via telephone, email, and chat to Canon clients with respect and a helpful and professional tone of voice.
• Aid customers with clear direction and communicate with appropriate troubleshooting steps; focusing on customer satisfaction and solutions.
• Find opportunities on every customer interaction (Phone, Email, Chat) to add value for the customer and Canon by offering updates to their products, or providing detailed information on a pre-sale inquiry.
• Frequently use our CRM database to navigate and look up customer information, alongside documenting detailed customer information regarding customer interactions.
• The focus is to meet monthly KPIs, Operational Metrics, and employee reliability to ensure the end result is to create a great customer experience.

To Succeed, You Will Need

• French and English proficiency
• A high school diploma
• Minimum 1 year experience in a contact center or customer service environment
• Proven customer relations skills professionally and courteously in a multi-channel environment
• Familiarity with computers to learn systems/processes promptly
• Ability to organize time, set priorities and multi-task in order to meet KPIs
• Exemplary written and oral communication skills

Why Join?

• Remote work schedule
• Comprehensive health coverage plan
• Life insurance, disability and wellness programs
• Vacation, Paid Personal Time and Sick days
• Matching RRSP contribution & Profit-Sharing Program
• Tuition Assistance Program for professional continuing education
• Discounts on Canon products, retailers, memberships and more!

Employee Perks

• Employee referral program
• Inspire Program, online peer-to-peer recognition for redeemable points on hundreds of products
• Employee Appreciation Events
• One (1) current vacancy exist.

Compensation Range

$45,500 - $47,000 annually.

Additional Information

• Canon Canada Inc. is committed to transparent and fair compensation and job postings.
• Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role.
• The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.
• Canon has been at the forefront of digital imaging innovation for more than 80 years.
• Since 1973, Canon Canada has been the leading provider of consumer, business and professional digital imaging solutions to Canadians.
• At Canon Canada, we've established a diverse culture that's made us a respected and successful industry leader.
• Cyosei: all people, regardless of race, religion or culture, harmoniously living and working together into the future.
• We have been recognized by Forbes as one of Canada's best employers for diversity.
• We are committed to environmental sustainability and have established programs that support our Kyosei philosophy and Environmental Charter.
• Since 2019, Canon Canada has been named one of Canada's Greenest Employers, an award that recognizes employers leading the way in creating a culture of environmental awareness.
• We offer comprehensive health and wellness benefits, learning and development opportunities, recognition programs and other perks.
• We want your career with us to be a journey, and we provide the tools to help you contribute and succeed from Day 1.
• As an equal opportunity employer, we welcome applications from all backgrounds and are committed to supporting and celebrating the diversity in our workforce.
• While we appreciate all applicant submissions, only those considered to be most qualified will be contacted for further assessment.
• Cannon Canada is proud to provide accommodation(s) during the recruitment process.