Technical Support

We are seeking a highly communicative and customer-focused individual to support our proprietary large-format X-ray machines. While technical knowledge can be trained, strong soft skills are essential for success in this role centered around resolving issues on the phone.

Responsibilities

• Serve as the primary point of contact for customers, managing conversations professionally and confidently.
• Handle critical and challenging customer interactions without becoming flustered.
• Provide application support for Windows-based systems, including file structures and database-related tasks.
• Collaborate with internal teams to resolve technical issues during a structured 5-week training program and beyond.
• Handle 13–15 calls per day.

Requirements

• Associate's degree (A.A.) or equivalent from a two-year college or technical school; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Knowledge of computer hardware and software (A+ background is a plus; any training program or internship is also a plus).
• Ability to troubleshoot and correct a wide array of IT user problems.
• Ability to receive and utilize training proficiently to implement in the work environment.
• Working knowledge of Cisco/Avaya phone systems desired but not required.

Qualifications

• Exceptional communication and interpersonal skills; ability to control and guide conversations effectively.
• Comfortable managing crucial conversations and maintaining composure under pressure.
• Basic technical foundation in Windows environments and database systems (file structures, application support).
• Willingness to learn proprietary systems through comprehensive training.
• Customer service defined as the ability to explain extremely technical concepts in third-grade terms while showing compassion for irate users.

Skills

• Customer service
• Help desk support
• Software
• Hardware
• Troubleshooting
• Technical support
• Support
• Windows
• Call center

Training

Full technical training provided (approximately 5 weeks).

Pay

The pay range for this position is $21.00 – $24.00/hr. Individual compensation within this range will depend on qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital coverage
• 401(k) Retirement Plan (pre-tax and Roth post-tax contributions available)
• Life Insurance (Voluntary Life & AD&D for employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Schedule

Contract position, hybrid, based in Quakertown, PA. Entry-level experience. Application deadline: October 26, 2026. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.