Technical Support

Georgia-Pacific is seeking an IT Support Specialist to join our team in Brunswick, Georgia. In this role, you will help ensure the reliability, performance, and security of the technology systems that support Brunswick mill operations.

About the Team

The Brunswick IT team partners with mill operations, engineering, process control, and enterprise technology organizations to deliver reliable IT and OT solutions that enable safe, efficient, and profitable manufacturing. Our team is responsible for supporting infrastructure, end-user technologies, industrial systems, and operational technologies that are critical to mill performance.

Responsibilities

• Deliver reliable IT and operational technology (OT) support that enables safe, efficient, and productive mill operations
• Troubleshoot and resolve hardware, software, infrastructure, and industrial technology issues while identifying root causes and implementing sustainable solutions that improve reliability
• Support and maintain critical technology systems, including end-user computing, servers, security and production camera platforms, sensors, and connected operational technologies
• Partner with operations, process control, engineering, cybersecurity, networking, and enterprise technology teams to implement solutions that meet business and manufacturing needs
• Drive continuous improvement through standardization, knowledge sharing, problem solving, and operational excellence initiatives that enhance technology performance and user experience
• Translate business needs into practical technology solutions while supporting company standards, cybersecurity requirements, and a culture of safety and stewardship

Requirements

• Experience doing incident management and problem resolution utilizing a ticketing platform (e.g., ServiceNow, Zendesk, Solarwinds)
• Experience with administering and troubleshooting camera systems (e.g. Genetec, Milestone, Axis)
• Hands-on experience supporting a diverse technology stack (Windows desktop and server, tablets, peripherals, network technologies, Active Directory, etc.)
• Troubleshoot issues, implement solutions, and document
• Willing and able to participate in a rotating 24/7 on-call support schedule
• Must have legal authorization to work permanently in the United States for any employer without requiring a visa transfer or visa sponsorship

Qualifications

What will put you ahead:

• Industry technical certifications (Network+, Security+, CCNA, VMware, etc.)
• Experience working with virtualized environments (Servers, Hosts, Endpoints)
• Experience with cyber hygiene best practices around endpoint management, network segmentation, password management, etc.
• Experience in IT/OT support in a manufacturing environment

Pay

Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate’s knowledge, skills, abilities, and geographic location.

Benefits

Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength, focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes:

• Medical, dental, vision
• Flexible spending and health savings accounts
• Life insurance, ADD, disability
• Retirement
• Paid vacation/time off
• Educational assistance
• May also include infertility assistance, paid parental leave, and adoption assistance

Specific eligibility criteria is set by the applicable Summary Plan Description, policy, or guideline, and benefits may vary by geographic region.

About Us

Georgia-Pacific (GP) is among the world’s leading manufacturers of bath tissue, paper towels, napkins, tableware, paper-based packaging, office papers, cellulose, specialty fibers, nonwoven fabrics, building products, and related chemicals. You may recognize consumer brands like Angel Soft®, Brawny®, and Dixie® on retail shelves and enMotion® towels, Compact® bath tissue, and SmartStock® cutlery dispensers when you are away from home.

As a Koch company, we create long-term value using resources efficiently to provide innovative products and solutions that meet the needs of customers and society while operating in a manner that is environmentally and socially responsible and economically sound. Headquartered in Atlanta, GA, GP employs approximately 35,000 people.