Technical Support Assistant

About the role

MassBay Community College is a comprehensive, open-access community college offering associate degrees and certificate programs on three campuses in Wellesley Hills, Framingham, and Ashland, Massachusetts. The ideal candidate will join a vibrant educational community and have a desire and ability to serve a population of students with various needs and backgrounds. This is a part-time, non-unit position with no benefits.

Responsibilities

• Monitor and resolve IT help desk ticket requests and incidents;
• Support computers and peripheral equipment using a variety of operating systems and applications;
• Maintain and install all software applications related to MassBay computing;
• Support College-wide and multi-campus audiovisual services in classrooms, meeting rooms, and auditorium;
• Provide routine computer, printer, and peripherals maintenance;
• Provide computer software and hardware orientation for students;
• Make necessary arrangements for outside repair as needed;
• Provide back up coverage for the College Copy Center;
• Perform other duties as assigned.

Requirements

• Experience troubleshooting computers and audiovisual equipment;
• Experience working in a multi-user environment supporting users at different levels;
• Previous operating systems experience using Windows 11, Chrome OS or Mac OS.

Preferred Qualifications

• Sensitivity and commitment to the goals of Affirmative Action;
• Experience working in a community college or similar environment;
• Demonstrated commitment to working with students in need;
• Previous experience maintaining and trouble-shooting software applications and PC hardware;
• Demonstrated effective oral and written communication skills;
• Ability to work as part of a team.

All employees of MassBay are expected to work collegially and collaboratively within a community that values and celebrates the variety of student experience.

Schedule

Shift hours are Monday through Thursday, from 8:00 AM to 12:30 PM, on the Wellesley campus.