Technical Support Analyst SR

Overview The Technical Support Analyst SR serves as the primary provider of information technology support for Utah State University Extension, delivering desktop, endpoint, and local IT services to faculty, staff, and Extension offices statewide. The role coordinates technology projects, implements university IT standards, and ensures compliance with endpoint management and cybersecurity requirements. Additionally, the position provides technical support for Extension’s online course customers. Working closely with the university’s central IT team, the incumbent helps deliver reliable, secure, and customer-focused technology services across the organization. Responsibilities Serve as the primary provider of IT support services for Utah State University Extension.Install, configure, maintain, troubleshoot, repair, and upgrade computers, mobile devices, printers, AV equipment, operating systems, software, and peripherals. Provide advanced onsite, remote, and telephone technical support as the highest level of technical escalation within Extension.Travel to Extension offices throughout Utah to install equipment, resolve issues, and support technology projects.Administer Extension endpoint devices by ensuring enrollment, configuration, lifecycle management, and compliance with university’s IT endpoint management and security standards and platforms.Coordinate with the central IT team, vendors, and service providers to resolve complex issues and support procurement and warranties.Lead desktop deployments, operating system upgrades, technology refreshes, and office technology moves.Evaluate technology needs and recommend purchasing and/or improvements.Collaborate with Extension leadership to support technology planning.Develop documentation, procedures, inventories, and standards.Train faculty and staff on technology, cybersecurity, phishing awareness, accessibility, and compliance best practices.Prioritize service requests and manage multiple technology initiatives.Mentor and, when assigned, supervise student or part-time support staff.Participate in university IT initiatives and professional development.Provide customer support for USU Extension online courses.Other duties as assigned. Qualifications Minimum Qualifications Bachelor's degree in IT, MIS, Computer Science, or related field; PLUS 5 years of desktop/endpoint support experience; or equivalent combination of education and experience.Experience with Windows, macOS, Active Directory, and endpoint management technologies.Experience implementing endpoint management and device lifecycle standards.Ability to travel statewide.Microsoft Intune, SCCM, or Jamf experience.CompTIA A+ required; Dell and Apple certifications preferred or obtainable.Knowledge of FERPA, accessibility, and cybersecurity best practices.Higher education IT experience. Preferred Qualifications Experience delivering end-user technology training.Experience mentoring or supervising student or part-time staff. Required Documents Along with the online application, please attach: Resume to be uploaded at the beginning of your application in the Candidate Profile under “Resume/CV”Cover letter to be typed/pasted at the end of your application **Document size may not exceed 10 MB.** Advertised Salary $63,000 to $69,000 Depending on Experience ADA Employees work indoors and are protected from weather and/or contaminants, but not, necessarily, occasional temperature changes. T he employee is regularly required to sit and often uses repetitive hand motions. This position requires moderate physical effort. Employees must have sufficient strength to perform the duties and responsibilities of the position, including lifting up to 25 pounds, walking and standing. Employees must adhere to safety precautions and may be required to use protective equipment. University Highlights Founded in 1888, Utah State University is Utah’s premier land-grant, public service university. As an R1 research institution, Utah State is dedicated to advancing knowledge and serving the public good through innovative research and scholarly activities that are grounded in reciprocal engagement with local, regional, and global communities. USU prepares students to be active, civically engaged leaders who are prepared to address critical societal challenges. Dedicated to providing a high-quality and affordable education, USU remains a leader in research, discovery, and public impact. USU enrolls over 29,800 students, both online and in person at locations throughout the state. Utah State’s 30 locations include a main campus in Logan, Utah, residential campuses in Price and Blanding, and six additional statewide campuses, along with education centers serving every county. USU educates students from all 50 states and more than 80 countries. For over 100 years, USU Extension has served and engaged Utahns, serving every county in the state. Competing at the NCAA Division I level in 16 sports, USU is a proud member of the Pac-12 Conference, officially joining on July 1, 2026. The Aggies capped a historic final season in the Mountain West by capturing nine combined regular-season and tournament titles in 2025–26, with five teams advancing to postseason play. This tradition of excellence extends to the classroom, where 232 student-athletes earned academic honors, and to the community, where USU ranked second nationally in Division I service hours, with nine teams placing in the top 10 for community service. Utah State is dedicated to fostering a community where all individuals feel respected, valued, and supported and where diversity of thought and culture are cultivated . We seek to recruit, hire, and retain people from all walks of life who will champion excellence in education, research, discovery, outreach, and service. We believe that promoting a strong sense of community and belonging empowers and engages all members of USU to thrive and be successful. Forbes recognized our commitment to employees when they named Utah State the best employer in Utah in 2023. Learn more about USU. The university provides a Dual Career Assistance Program to support careers for partners who are also seeking employment. Additionally, USU is committed to providing access and a reasonable accommodation for individuals with disabilities. To request a reasonable accommodation for a disability, contact the university’s ADA Coordinator in the Office of Human Resources at (435) 797-0122 or hr@usu.edu . updated 07/2026 Notice of Non-discrimination In its programs and activities, including in admissions and employment, Utah State University does not discriminate or tolerate discrimination, including harassment, based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy, Title IX, or any other federal, state, or local law. Utah State University is an equal opportunity employer and does not discriminate or tolerate discrimination including harassment in employment including in hiring, promotion, transfer, or termination based on race, color, religion, sex, national origin, age, genetic information, sexual orientation, gender identity, disability, status as a protected veteran, or any other status protected by University policy or any other federal, state, or local law. Utah State University does not discriminate in its housing offerings and will treat all persons fairly and equally without regard to race, color, religion, sex, familial status, disability, national origin, source of income, sexual orientation, or gender identity. Additionally, the University endeavors to provide reasonable accommodations when necessary and to ensure equal access to qualified persons with disabilities. In all circumstances, Utah State University follows state and federal laws related to sex-segregated spaces. The Following Individuals Have Been Designated To Handle Inquiries Regarding The Application Of Title IX And Its Implementing Regulations And/or USU’s Non-discrimination Policies Matthew Pinner Executive Director Civil Rights & Title IX Office matthew.pinner@usu.edu 435-797-1266 | Old Main Rm. 401D 1475 Old Main Hill, Logan, UT 84322 Cody Carmichael Title IX Coordinator cody.carmichael@usu.edu 435-797-1266 | Old Main Rm. 402D 1475 Old Main Hill, Logan, UT 84322 For further information regarding non-discrimination, please visit crtix.usu.edu or contact: U.S. Department of Education Denver Regional Office 303-844-5695| OCR.Denver@ed.gov U.S. Department of Education Office of Assistant Secretary for Civil Rights 800-421-3481 | OCR@ed.gov updated 10/2025