Technical Support Analyst Sr

Provides support to customers and users for highly technical or sophisticated products by responding to inquiries via telephone, email, or chat. Resolves concerns related to installation, operation, maintenance, or product application and compatibility. Strong interpersonal skills and deep technical product knowledge are essential for daily customer interactions. Troubleshoots issues with electrical, mechanical, software, and wireless vehicle systems and recommends corrective actions. Documents customer information and recurring technical issues to improve product quality and development.

Responsibilities

• Respond to customer product inquiries via phone, email, or chat sessions.
• Resolve customer concerns related to installation, operation, maintenance, or product application and compatibility.
• Troubleshoot problems with malfunctioning electrical, mechanical, software, and wireless vehicle systems.
• Recommend corrective actions for technical issues.
• Document customer information and recurring technical issues to support product quality programs and development.

Requirements

• Bachelor's degree and at least 1 year of field service engineering, automotive service, or truck service experience, OR
• Master's degree with no experience, OR
• At least 3 years of field service engineering, automotive service, or truck service experience.
• Legally authorized to work in the United States on an unrestricted basis (U.S. Citizen, Legal Permanent Resident, Refugee, or Asylee).
• No employment-related work sponsorship (e.g., H-1B status) will be provided for this position.

Benefits

This position offers competitive, market-based compensation and a comprehensive benefits package designed to support employee well-being. Learn more about the benefits offered for this position.

The expected salary will fall within a stated range, with the final offer based on the candidate's applicable skills, knowledge, and experience.

About the Company

About TRATON

TRATON SE, the parent and holding company of the TRATON GROUP, is one of the world’s leading commercial vehicle manufacturers. With brands like Scania, MAN, International, and Volkswagen Truck & Bus, the Group’s portfolio includes trucks, buses, and light-duty commercial vehicles. The company’s mission, “Transforming Transportation Together. For a sustainable world,” underscores its commitment to sustainable growth in the commercial vehicle industry.

About International

Founded in 1831, International has grown from a one-man company built on the McCormick reaper to a 15,000-person organization. Based in Lisle, Illinois, International Motors, LLC develops solutions to enhance uptime and productivity for commercial vehicles. The company manufactures International® trucks and engines, IC Bus® school and commercial buses, and Fleetrite® aftermarket parts. In 2021, International joined the TRATON GROUP alongside Scania, MAN, and Volkswagen Truck & Bus. Learn more about International.