Sr Technical Support Analyst

About the role

CJ Schwan’s, a company known for iconic pizzas, global flavors, and timeless desserts, seeks a Senior Technical Support Analyst to join their team in Marshall, MN. This role supports, manages, and enhances IT systems infrastructure, ensuring smooth operations and secure environments.

Responsibilities

• Manage and maintain desktop/laptop hardware, software, and standardized system images, including updates and patches.
• Lead Windows, Office, and client application deployments in partnership with engineering and development teams.
• Maintain Service Level Agreements (SLAs) for incident and service requests and ensure accurate inventory of all end user computing devices.
• Monitor system performance, strengthen endpoint security, and respond to critical cybersecurity events.
• Collaborate with vendors and contractors to ensure service quality and technology alignment.
• Research, recommend, and integrate new technologies to enhance system reliability and operational efficiency.
• Provide technical guidance and mentorship to junior support staff.

Requirements

• Associate’s degree or equivalent experience preferred but not required.
• Minimum 5 years of relevant IT experience, including Technical Support Analyst experience.
• Expertise in Windows OS, Microsoft Office Suite, and scripting tools.
• Strong troubleshooting skills for hardware, operating systems, and networking.
• Solid understanding of network concepts and IT best practices.
• Proven ability to deliver effective, client-focused IT solutions.
• Motivated to stay current with emerging technologies and industry trends.

Qualifications

• Experience with ITIL methodologies.
• Knowledge of cloud-based services and platforms.
• Experience with ITIL, DevOps, and Agile methodologies.

Skills

• Technical proficiency in Windows Server, Active Directory, and Exchange.
• Experience with scripting languages such as PowerShell, VBScript, and Python.
• Strong problem-solving and analytical skills.
• Excellent communication and interpersonal skills.

Benefits

The base salary range for this position is $54,000 to $72,000 annually, with eligibility for a 5% annual incentive bonus based on organizational performance. Beyond base salary, we offer a competitive Total Rewards package designed to support your overall well-being, including comprehensive health benefits, time off programs, and retirement and financial offerings.

Pay

The base salary range for this position is $54,000 to $72,000 annually.

Schedule

Full-time position.

Contact

To apply, please email career.search@schwans.com.