Technical Support Analyst

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses and identifying potential inconsistencies or verification signals in application materials based on available information. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

About the role

Supports the technical operations team by providing high-quality customer support services. Works closely with other departments to ensure efficient and effective problem resolution. Manages customer inquiries through various channels including phone, email, and chat.

Responsibilities

• Handle escalated customer issues and provide timely, accurate solutions.
• Document and track customer interactions and issues using service management software.
• Collaborate with cross-functional teams to resolve complex technical problems.
• Train new team members on support procedures and best practices.
• Contribute to the development and maintenance of service level agreements (SLAs).

Requirements

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 2+ years of experience in technical support or a related field.
• Strong problem-solving and communication skills.
• Proficiency in Microsoft Office Suite.
• Experience with ticketing systems and CRM tools.

Qualifications

• Excellent verbal and written communication skills.
• Ability to work independently and manage multiple tasks simultaneously.
• Knowledge of common IT troubleshooting techniques and tools.
• Experience with cloud-based technologies and platforms.

Skills

• Customer service orientation.
• Technical aptitude.
• Attention to detail.
• Adaptability and flexibility.

Benefits

• Flexible remote work schedule.
• Competitive compensation package.
• Professional development opportunities.
• Health and wellness benefits.

Pay

Compensation is commensurate with experience.

Schedule

Work hours are flexible to accommodate remote work.