Technician - Preventive Maintenance Field

Position Summary

Technician performs scheduled preventative maintenance services on new and used heavy equipment in the field.

Responsibilities

• Performs routine scheduled services for MacAllister customers in the field.
• Completes all required reporting for service time in an accurate and efficient manner; this includes writing service reports, properly allocating time to each job, and tracking parts charged, and parts returned.
• Maintains customer satisfaction by understanding customer needs and deadlines, attempting to complete scheduled service as safely, timely and accurately as possible.
• Maintains company issued equipment and tools, keeping them in good working order.
• Adheres to all safety rules and maintains good housekeeping (5S) in the shop area.
• Keeps customers updated on work and provides a copy of the service report upon completion of job. Also advises customers of any issues detailed in the service report whenever possible as well as notifying the Service Writer.

Qualifications

• Knowledge, skills, and abilities typically acquired through a high school education or equivalent.
• Technical background provided through a vocational school with studies in diesel equipment repair.
• 3-5 years of mechanical experience with heavy equipment, preferably with Caterpillar.
• Strong working knowledge of hydraulics, power train and electrical systems.
• Solid understanding of work area metrics and takes responsibility for improving metrics and results.
• Applies initiative, demonstrating a “self-starting” ability to daily work and proactively making improvements to the work process.
• Exhibits good problem-solving skills; can identify problems, solicit other’s opinions, and offer valid solutions.
• Interprets and applies policies, procedures, and guidelines.
• Demonstrates a basic understanding of warranty administration.
• Responds to customer requests with a sense of urgency, treating customers as his/her highest priority.
• Takes personal responsibility with customers, keeping commitments and following through on requests.
• Class B CDL with air brake endorsement.
• Can project professionalism with both internal and external customers, including personal appearance along with friendly and courteous treatment of peers, subordinates, and customers.
• A strong knowledge of the product and a good knowledge of the product market with a strong respect for the Caterpillar influence.
• The ability to work overtime and weekends.