Technical Support Analyst

Responsibilities

• Be the first point of contact: Provide friendly, empathetic tier-1 support for end-users, troubleshooting everyday hardware, software, and connectivity issues.
• Work alongside senior team members to assist in maintaining networks, servers, and cloud platforms (Windows, macOS, Google Workspace).
• Aid in basic user provisioning, password resets, and access requests within Active Directory and identity systems.
• Help manage the hardware lifecycle—imaging laptops, setting up workstations, and assisting with software installations.
• Help create and update clear internal documentation and "how-to" guides for standard IT processes.
• Persistently partner cross-functionally across teams to ensure a seamless, dependable, and friendly IT service experience.

Requirements

• 0–2 years of experience in a tech support, helpdesk, or customer-facing technical environment.
• A basic understanding of operating systems (Windows and/or macOS) and core networking concepts.
• Familiarity with basic office or CRM tools (Google Workspace, Microsoft 365, Salesforce).
• Excellent troubleshooting and problem-solving abilities across IT domains.
• Organized, adaptable, and ready to thrive in a fast-paced, ever-changing environment.
• Outstanding communication skills with a customer-service mindset and a sense of humor.

Benefits

• 100% Employer - paid quality Health Care Plan that includes Medical, Dental, Vision
• Competitive Wages
• Quarterly bonus program
• Retail Plans + employer match
• Paid Time Off
• Annual Growth Reviews