Technical Support Analyst

Why Work Here?

Fast-paced & Impactful Work – Every decision helps keep aircraft flying and missions moving
Driven Team & Culture – Supportive, driven colleagues who support you every step of the way
High-Growth Opportunities – We invest in your success with training and development
Competitive Benefits Package – Includes medical, dental, vision insurance, Flexible Spending Accounts (FSA), 401k matching, wellness activities and more

What You’ll Do

• Provide on-site IT support to local user base
• Aid in project planning and provide technical input on design and solution development and implementation
• Assist with coordination of third-party resources to troubleshoot issues
• Offer exceptional service and continuously develop your skills
• Support business partners and internal experts and vendors in finding the best solutions to business needs
• Configure, install, monitor, and maintain client desktop software and hardware; support mobile workforce
• Take responsibility for own work and support others in achieving their goals

What You Bring

• Demonstrate strong customer service attitude and demeanor
• Solid communication skills
• Organized and efficient time management skills
• Strong attention to detail
• Ability to work interdepartmentally
• Exercise strong critical thinking and problem-solving capabilities
• Proficient in Microsoft O365 Suite, Call Center Unity (desired)
• Knowledge and experience of Desktop and Laptop security encryption for Mac and PC
• Active Directory Management
• Knowledge and experience of VOIP
• Basic Networking experience (TCP/IP, LAN/WAN, Network Topology as it relates to desktop support)
• Bachelor’s degree in computer science, information systems, or equivalent real-world work experience
• 3+ years of experience supporting Microsoft desktop users in a helpdesk/networking support role

Special Requirements

• U.S. Citizen, U.S. Permanent Resident (Green Card holder) or asylee/refugee status as defined by 8 U.S.C. 1324b(a)(3) required.
• ITAR Requirement 120.15. Some positions will require current U.S. Citizenship due to contract requirements.