Technical Support Analyst

Responsibilities

• Manage administrative tasks related to PC and network support
• Collaborate closely with other IT team members
• Use diagnostic and help request tracking tools
• Provide in-person, hands-on assistance directly at the user's workstation
• Assist PC users with everyday technical issues
• Investigate and report hardware and software problems
• Track support requests through a help desk ticketing system
• Support various client platforms, including Windows workstations, voice and data networks, and mobile or remote access solutions
• Install and upgrade PC software
• Configure and deploy new hardware and software
• Develop and maintain procedures for consistent end-user support
• Participate in an after-hours on-call rotation

Requirements

• An associate’s degree in Technology, Business, or Computer Science, or equivalent experience
• Experience in a technical position with responsibilities for the support of Windows workstations, basic office software applications, and voice and data networks (preferred)
• Experience gained through internships is acceptable

Qualifications

Strong problem-solving skills are essential.

Skills

• Technical support experience
• Windows workstation support
• Basic office software applications
• Network troubleshooting
• Help desk ticketing systems
• Software installation and configuration
• End-user support procedures development

Benefits

Full benefits package including a competitive salary, 401(k) matching plan, and more.

Pay

TBD

Schedule

Not specified

Company Information

Spang & Company is a diversified manufacturing company that designs, produces, and supplies precision soft magnetic components and materials to the electronics industry and custom-engineered solutions to the power industry. Visit our website at www.spang.com to learn more about growing your career at Spang & Company.