Technical Support Analyst
Garda Capital Partners · New York, NY · 6 days ago
On-siteInformation Technology$90k–$115k/yrFull-time
Position Responsibilities
- End-User & Desktop Support
- Serve as primary IT support for Garda’s New York office, providing white-glove support across Windows, macOS, mobile devices, Microsoft 365, networking, printing, and AV/VC systems.
- Troubleshoot and resolve a wide range of technical issues, support executives and trading floor users, and manage hardware lifecycle, including procurement, deployment, and inventory.
- Maintain professionalism and adaptability in a fast-paced environment.
- Liaison & MSP Coordination
- Act as on-site point of contact for the Managed Service Provider, triaging tickets, managing escalations, monitoring SLAs, and coordinating issue resolution across users, MSP, and internal teams.
- Build strong relationships with support and engineering teams to improve responsiveness and service quality.
- Security Support
- Support vulnerability remediation efforts including patching, configuration hardening, and tracking across endpoints.
- Aid in incident response activities and maintain security hygiene including MFA, certificate management, and access reviews.
- Infrastructure & Projects
- Collaborate with infrastructure, DevOps, and cloud teams on endpoint, identity, and network initiatives (including Intune).
- Support HQ connectivity, contribute to documentation and runbooks, and work across global teams to improve systems and processes.
- 2+ years in IT support or desktop engineering, ideally in financial services or a fast-paced environment
- Strong troubleshooting across Windows/macOS, iOS, Microsoft 365, networking, printing, and hardware
- Understanding of Active Directory, network architecture, Windows infrastructure, Linux, and security fundamentals
- Experience supporting executives or trading floor environments
- Strong communication skills with ability to prioritize and manage multiple tasks under pressure
- Ability to lift and install IT equipment
- Experience with endpoint tools (e.g., Intune or SCCM)
- Exposure to security tools (e.g., EDR/MDR, SIEM, Netskope, Microsoft Defender, Arctic Wolf)