Technical Supervisor

Phoenix, Arizona

About the role

This position provides general operational supervision under the direction of the director/manager to assigned personnel. Responsible for organizing, directing, and controlling workflow aspects of the section to improve processes, provide high-quality services, and ensure cost-effectiveness.

Responsibilities

• Hires, trains, and conducts performance evaluations for designated staff, including initiating promotions, transfers, and disciplinary actions.
• Provides leadership, coaching, recognition, and staff development.
• Establishes priorities, workloads, schedules, controls, work procedures, and resolves day-to-day problems using Six Sigma and Lean concepts, tools, and methodology.
• Schedules and manages labor and resources within budgetary guidelines.
• Manages waste reduction, establishes priorities, workloads, controls, and work procedures, and determines resources needed for expense reduction.
• Prepares and/or provides input for the department budget.
• Ensures area(s) of responsibility maintain accreditation with College of American Pathologists (CAP), Centers for Medicare and Medicaid Services (CMS), American Association of Blood Banks (AABB), Food and Drug Administration (FDA), and licensing for Clinical Laboratory Improvement Amendments (CLIA) for patient care and nursing.
• Ensures laboratory compliance with Occupational Safety and Health Administration (OSHA).
• Participates and may lead task forces to plan, implement, and coordinate activities to maximize service quality, compliance effectiveness, and efficiency.
• Develops and monitors performance metrics to ensure quality patient care.
• Serves as a resource and communication liaison by facilitating timely and accurate dissemination of information within the organization and to parent partners.

Provides direct supervision to 10 to 40 technical staff.

Requirements

• Bachelor’s Degree in a chemical, physical, biological, or clinical laboratory science or medical technology.
• Four (4) years’ training and experience in high-complexity testing in the respective specialty.

Preferred Qualifications

• Bachelor’s Degree in Medical Laboratory Science.
• MLS or Specialty Certification.
• One (1) year of supervisory experience.

Benefits

This opportunity includes the option to participate in a variety of health, financial, and security benefits. This position may also be eligible for Management or Sales Incentive Programs as part of your Total Rewards package.