Technical Specialist - Rock Tools, Elko, NV
About the role
Sandvik Mining Rock Tools provides comprehensive mining, excavation, rock processing, and metal-cutting solutions through innovation, digitalization, and sustainable engineering. Our offerings include advanced ground support products like injection chemicals and resins, meeting rigorous technical standards for soft and hard-rock mining applications.
This Technical Specialist, Rock tools will be onsite at NGM, based out of our Elko, NV facility.
Key Responsibilities
- Offer support for Sandvik Service Contract with NGM Goldstrike
- Serve as the front line for service contracts, performing failure analysis, delivery of parts, and eventually performing trials of equipment at the customer site
- Specialize in underground drill rigs at site
- Align with stakeholders mining schedule
- Attend morning lineout and safety meetings with site management
- Perform daily stock take of Sandvik laydown and delivery vehicle
- Deliver and retrieve tooling to underground drill rigs on site
- Conduct failure analysis and logging in and out of tooling through Track app
- Maintain laydown housekeeping and vehicle upkeep
- Manage tooling deliveries to laydown from Elko warehouse
Technical Expertise
- Provides technical training to the service network on proper operation, maintenance and troubleshooting practices
- Provides technical support to end users, operators, and service personnel in cases of complex technical issues
- Provides relevant feedback to factories to enable improvements to the equipment or its operation
- Provides assistance in compiling accurate data to process warranty claims and rock tool improvements
- Investigates warranty claims proactively and reactively to enhance customer satisfaction and provide feedback to the respective factories
- Assists factories with field-testing and trials of new products and updated components to ensure proper and safe operation
- Performs rock tool demonstrations in a safe manner
- Assists in the training of distributors
Customer Service
- Provide on-site technical assistance to resolve issues
- Assist customers with parts interpretations and recommended stock holdings
- Develop customer relationships to ensure customers have a positive experience and remain loyal to the Sandvik brand
Minimum Qualifications
- Capable of lifting 50 pounds
- Capable of pulling drill rods from overhead rack to drill rig
Licenses & Certifications
- Valid driver's license in good standing
Preferred Qualifications
- High school Diploma or equivalent
- 1-5 years mining/construction experience
- Underground experience
Location
Elko, NV area, NGM mine site
Travel Requirements / Shift / Hours
4/5 12 hour shifts, overtime eligible
Pay
$30.00 to $36.00/hour depending on experience
Work Authorization
Must have the legal right to work in the United States on an indefinite basis without employer sponsorship. (Please note: temporary work authorizations, including OPT, do not meet this requirement.)
Benefits
- Competitive benefits package of health, dental, and disability insurance
- Outstanding 401(k) retirement savings plan
- Opportunities for professional competence development, training, and career advancement