Technical Specialist

About the role

The Musco Warranty Team is seeking a Technical Specialist to join our Oskaloosa office. This position will maintain all Musco products in the field, both warranty and non-warranty covered, to keep operations running smoothly. The ideal candidate will provide frontline support to customers and the Musco team, serving as the technical resource for Musco products.

Responsibilities

• Provide courteous and effective frontline telephone support services in response to technical problem solving and electrical troubleshooting to customers, electrical contractors, Musco technicians, and internal services team and escalated calls from Control-Link staff.
• Identify and report new and ongoing product performance issues and develop processes to aid in up-front detection and troubleshooting of these issues and assist in creating manuals and training other team members on these methods.
• Work closely with the internal Musco team to maintain the highest quality of customer service.
• Effectively manage product performance related issues from first contact through problem resolution.
• Effectively utilize Musco specific computer applications for accurate logging, tracking, and routing of call reports and service orders.

Requirements

• Absolutely required: Associates degree in electronics or equivalent combination of education and experience.
• Preferred: 3 years’ experience working with electrical installations and troubleshooting in a commercial or light industrial environment.
• Plus: Experience with control systems, project management, and technical support.
• Must be knowledgeable on technical lingo associated with electronic systems and/or communications including one or more of the following – cellular, Ethernet, fiber, and networking or have the ability to learn.
• Strong analytical, technical, and problem-solving skills.
• Strong internet and computer experience including Microsoft Excel and Word.
• Ability to work under deadlines and handle pressure while multi-tasking.
• Strong verbal and written communication skills.
• Ability to prioritize issues/projects; strong organizational skills with attentiveness to detail.
• Basic knowledge of Musco systems, products, and services.
• Knowledge of National Electrical Code and Standards.
• Bilingual preferred.

Qualifications

• Must be able to work flexible hours, including some evenings and weekends.
• Must be able to work on-call every 6-7 weeks.

Skills

• Strong analytical, technical, and problem-solving skills.
• Strong internet and computer experience including Microsoft Excel and Word.
• Ability to work under deadlines and handle pressure while multi-tasking.
• Strong verbal and written communication skills.
• Ability to prioritize issues/projects; strong organizational skills with attentiveness to detail.

Benefits

At Musco, we offer meaningful work in a team-first culture with continuous learning and professional development. We value work-life balance, providing flexibility for community involvement, family activities, and personal time. As supporters of recreational organizations, we help ensure safer and more enjoyable playing experiences worldwide.

Pay

$40,000 - $50,000 annually

Schedule

Monday-Friday 8:00am-5:00pm and on-call every 6-7 weeks.