Technical Solutions Manager, Sweet Protein

About Bestzyme: Through advanced enzymes and synthetic biology, Bestzyme enhances the natural world and creates a quality life. We're committed to accelerating sustainable and efficient industrial solutions to meet the demands of our evolving world. Founded in 2013 as a proud subsidiary of GenScript, our accomplished team harnesses biotechnology to deliver innovative industrial enzymes for biofuel, food & beverage, distilling, starch, household care, textile, animal feed, and functional proteins. We believe in collaboration to foster industrial growth and environmental sustainability.

About the role

Bestzyme is seeking a Technical Solutions Manager (Sweet Protein) to serve as a critical technical expert and problem-solver in North/South America. This role acts as a vital bridge between customers, business development/sales, and R&D, driving commercial success and product improvement for our food ingredient line.

Responsibilities

• Visit customers to understand their needs and provide application solutions, tackling formulation and technology challenges.
• Troubleshoot for internal and external customers, providing technical support and aligning with regional BD/sales to meet sales targets.
• Collaborate with customers on new product development projects to help create new product concepts.
• Work with R&D teams to optimize product performance, refine testing procedures, and develop new solutions.
• Monitor industry technology and formulation trends, as well as competitive products, to support product positioning.
• Participate in industry exhibitions, technical forums, or customer seminars as a technical representative to convey product value.

Requirements

• Bachelor’s degree or above in Food Science/Technology/Engineering or a related field.
• 5+ years of experience in application and formula development, technical support in food & beverage, food ingredients, sweetener, or flavor & fragrance industries.
• Strong internal and external communication skills, with a proven ability to quickly identify and resolve customer technical issues.
• Familiarity with ingredient and end-product regulations in the food and nutrition industry.
• Highly motivated, positive, and capable of working independently.
• Fluent in both spoken and written English and Chinese (Mandarin) preferred; bilingual candidates are highly desirable.
• Must currently be based within the United States.

Pay

The estimated salary range for this role is $105,000 - $130,000 based on experience level.

Benefits

• Medical, dental, and vision insurance.
• 401(k) retirement plan with a company match that vests fully on day one.
• Paid parental leave after three months of employment.
• Paid time off policy including vacation, personal time, sick time, floating holidays, and company holidays.
• Flexible spending and health savings accounts.
• Life and AD&D insurance, short- and long-term disability coverage.
• Legal assistance and supplemental plans (e.g., pet, critical illness, accident, and hospital indemnity insurance).
• Commuter benefits, well-being initiatives, and peer-to-peer recognition programs.