Technical Solutions Lead

About the Opportunity

As a senior technical leader, you'll help drive the evolution of a complex healthcare technology ecosystem centered around Epic applications and clinical workflows. You'll collaborate with operational leaders, technical teams, and end users to enhance system capabilities, improve adoption, and support long-term technology strategy. The role offers significant visibility, allowing you to influence enterprise decisions, lead complex initiatives, and contribute to technology roadmaps that affect multiple business and clinical areas.

Responsibilities

• Epic Platform Leadership
  • Serve as a senior technical resource for Epic applications and related healthcare technologies.
  • Guide system design decisions, application enhancements, upgrades, integrations, and optimization efforts.
  • Evaluate Epic capabilities and recommend solutions that improve workflow efficiency and user experience.
  • Support the ongoing evolution of Epic platforms through strategic planning and technical leadership.
• Solution Architecture & Technology Strategy
  • Help define future-state architecture and technology roadmaps.
  • Assess business challenges and translate requirements into scalable technical solutions.
  • Identify opportunities for modernization, standardization, and operational improvement.
  • Provide insight into technology trends, best practices, and healthcare IT innovations.
• Stakeholder Collaboration
  • Partner with operational leaders, clinical stakeholders, and technical teams to solve complex challenges.
  • Facilitate discussions involving workflow design, system functionality, and implementation strategies.
  • Present recommendations, risks, dependencies, and solution options to leadership audiences.
  • Build consensus among diverse stakeholder groups and drive informed decision-making.
• Team Leadership & Knowledge Development
  • Mentor analysts and technical team members on Epic functionality, design principles, and best practices.
  • Promote knowledge sharing and continual learning within the team.
  • Contribute to technical standards, governance, and delivery processes.
  • Help cultivate a collaborative and inclusive team environment focused on service excellence.

Requirements

• Background working with Epic applications in a healthcare environment.
• Experience supporting, configuring, optimizing, or leading initiatives involving clinical, operational, or patient-facing workflows.
• Typically brings several years of progressive IT experience, including leadership responsibilities within application, clinical systems, infrastructure, or enterprise technology teams.
• Strong understanding of application lifecycle management, system analysis, solution design, and project delivery.
• Ability to communicate complex technical concepts to both technical and non-technical audiences.
• Demonstrated success building relationships across business, clinical, and technology teams.
• Experience evaluating system impacts, identifying risks, and driving informed technology decisions.

Qualifications

• Epic Experience Preferred
  • Two or more Epic certifications within areas such as Ambulatory, ClinDoc, Orders, ASAP, Willow, Cadence, Prelude, MyChart, Healthy Planet, Beacon, or other Epic modules.
  • Experience supporting Epic upgrades, optimization projects, workflow redesign efforts, or major enhancement initiatives.
  • Familiarity with Epic-integrated environments, interfaces, interoperability solutions, reporting tools, and downstream systems.
  • Understanding of healthcare operations and how Epic technology supports clinical and business outcomes.
• Nice to Have
  • Master's degree or advanced education.
  • Prior experience leading enterprise healthcare technology programs.
  • Exposure to application architecture or solution governance responsibilities.
  • Experience mentoring analysts, engineers, or technical specialists.
  • Knowledge of healthcare regulations, interoperability standards, and population health initiatives.

Success Metrics

• Trusted advisor for Epic application strategy and technical decision-making.
• Improved system performance, workflow efficiency, and user satisfaction.
• Successful delivery of complex Epic initiatives and optimization efforts.
• Strong collaboration across technical, operational, and clinical teams.
• Continued growth of team expertise through mentorship and knowledge sharing.