Technical Solutions Delivery Lead

We were early to the fight against Ubiquitous Technical Surveillance, and we’ve been pushing the edge ever since. Our mission is to help government and enterprise organizations understand and manage commercial data risks, shape their digital signatures, and operate with confidence in an increasingly complex information landscape. We build and integrate advanced, tech-forward solutions to problems our customers often don’t know they have – until it matters most. We move fast, think critically, and deliver where it counts. What’s in it for you? We work hard and do fun things. You’ll work on high-impact, technically challenging problems alongside a team that values teamwork over competition. Veilant offers a solid work-life balance and flexible remote work options. At Veilant, you’ll work with the most talented software developers, systems engineers, and subject matter experts, building tools and systems that make a real difference. Job Description Why This Role Exists Veilant works with national security customers who need technology to perform in real operational environments. Our work does not end when a solution is built. It has to be configured, deployed, supported, taught, troubleshot, and improved based on what happens in the field. That is where you come in. You will help connect our technology, our customers, and our internal teams to make sure solutions work where they are actually needed. The Work This is a hands on technical role where you'll help deliver, troubleshoot, and support technology for national security customers. You'll work alongside experienced teammates while taking ownership of technical challenges and growing your delivery experience. You Will Configure and troubleshoot routers, switches, networks, devices, laptops, and related technical infrastructureLead device imaging, software installation, hardening, maintenance, and troubleshootingSupport technical delivery from planning and setup through execution, teardown, and after action reportingWork directly with customers during training, technical exercises, field support, and short term deploymentsCoordinate across technical, program, field service, and customer experience teamsHelp improve Programs of Instruction, technical exercises, field support processes, and delivery proceduresBring customer and field feedback back to the teams that can act on it If something fails, we want you helping fix it. If it keeps failing, we want you figuring out why. If there is a better way to deliver the solution, we want you helping us find it. What Success Looks Like Within your first six months, you should be able to: Confidently support Veilant technologies in customer and field environmentsIndependently configure, maintain, and troubleshoot customer facing solutionsSupport technical delivery from planning through executionBuild trusted relationships with customers and internal teamsIdentify technical or operational problems and help move them toward solutionsImprove processes, training, or technical delivery practices used by the teamHelp define how we measure effective customer delivery Qualifications What You Need You should have the following to qualify for this role: An active Secret security clearanceWe're looking for someone with a solid technical foundation who enjoys solving problems and wants to continue developing their skills. Whether your experience comes from military service, field operations, systems engineering, or technical support, what matters most is what you can actually do.Hands on experience configuring and troubleshooting routers, switches, networks, and data routingHands on experience with device and laptop configuration, including imaging, software installation, hardening, maintenance, and hardware troubleshootingExperience supporting technical delivery, field service, technology consulting, or customer facing technical operationsExperience supporting customers within at least one of the following communities: U.S. Intelligence Community, Department of War, or U.S. Federal Law EnforcementExperience working across technical and nontechnical teams to solve problems and deliver technical solutionsAbility to clearly communicate technical information through briefings, written reports, and direct customer interactionExperience identifying technical or operational problems and helping improve how solutions are delivered or supportedWillingness to support training, technical exercises, and short-term deployments as needed for the customer mission We care more about the depth of what you have actually done than an arbitrary number of years doing it. What Would Make You Stand Out These are valuable, but they are not required: Active TS/SCI clearanceExperience supporting more than one of the following communities: Intelligence Community, Department of War, or Federal Law EnforcementExperience supporting operations in a deployed environmentBachelor's degree or equivalent professional experiencePMP, CAPM, or another relevant program or project management certificationTechnical training or certifications in cybersecurity, electronic warfare, tactical communications, SIGINT, OSINT, information technology, ISR, information operations, technical analysis, or a related area If you meet the core requirements but do not have everything in this section, we still want to hear from you. This Role May Not Be For You If This role is onsite in Tysons and is not designed for remote work. You will be expected to work directly with the technology, troubleshoot problems, support customers, and occasionally deploy for short periods when the mission requires it. The work crosses team boundaries, so you should be comfortable collaborating across technical teams, program teams, field services, and customers. Additional Information Why This Work Matters Technology only creates value when customers can actually use it. You will help make sure Veilant solutions work where our customers need them, while bringing lessons from the field back into the company so we can continue improving how we build, deliver, and support our technology. What Happens After You Apply Our recruiting team will walk you through the role, the customer environment, the team, and what to expect from the interview process. You will also have time to ask questions about the technology, field expectations, deployment requirements, and what success looks like so you can decide whether the opportunity is right for you. What is the Compensation Range for this role? The salary range for this position is $135,000 - $170,000 annually for full-time status. Actual compensation within this range at Veilant is determined by numerous factors including but not limited to the candidate's qualifications, including experience, education, certifications, technical skills, as well as contract-specific affordability and labor categories, the scope and responsibilities of the role, market and business considerations, and geographic location. Here are some Perks at Veilant! Benefits That Support Your Life And Career Flexible PTO + holidaysGenerous 401k match benefit up to 10%, with an automatic 3% safe harbor contribution and additional matching based on employee contributions.Medical (HSA & PPO Plans Available), dental, vision, disability, and life insuranceEmployer Contribution to Health Savings Account (HSA)Learning & Development opportunitiesProfessional coaching servicesGet the technology you want to do your jobWe have free daily snacks & nitro cold brew Physical Requirements Must be able to remain in a stationary position 50% of the time. The person in this position needs to occasionally move about inside the office Constantly work with computers and other information technology equipmentThe ability to communicate information and ideas in a classroom style format, may stand at a podium for long periods of time We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender, gender identity or expression, veteran status, or any other characteristic protected by law. We are proud to be an equal opportunity workplace. If you require a reasonable accommodation to apply for a position with Veilant through its online applicant system, please contact Veilant's Talent Management Department at (703) 544-2424 or contact us through e-mail at contact_us@veilant.com